Restaurant General Manager
About The Position
P.F. Chang’s is hiring a full-time salaried Operating Partner or General Manager to lead restaurant operations and the team. The role focuses on delivering exceptional guest experiences, growing sales, and building a culture of integrity, innovation, teamwork, and outstanding service. The leader uses local market knowledge and strong business acumen to improve results while maintaining high culinary and hospitality standards. The role includes engaging with guests, coaching employees, analyzing financial performance, and using KPIs and EBITDA targets to guide ongoing improvements. It also involves developing management team members and creating a welcoming, cohesive environment through training, coaching, and performance reviews.
Requirements
- Progressive restaurant or hospitality management experience.
- External hires must have recent prior experience as a General Manager.
- Valid driver’s license for occasional operational duties, which may include shift coverage, liquor-license requirements depending on the state, catering deliveries, supply runs, local marketing, offsite training and meetings, and travel between restaurant locations.
- Strong passion for exceptional guest experiences and a guest-centric mindset.
- A proven record of driving sales growth and achieving KPI and EBITDA targets through strategic goal setting and local market expertise.
- Demonstrated success mentoring and coaching people at various levels.
- Understanding of inventory management, cost of goods, and financial controls, including P&L.
- General proficiency with POS, corporate software, third-party delivery, inventory, and reservation systems.
Nice To Haves
- Experience in casual or upscale dining.
- Hospitality or business degree.
- Culinary and kitchen knowledge, including experience managing or running culinary or kitchen operations.
Responsibilities
- Deliver exceptional guest experiences, personalized service, and hospitality that exceeds expectations.
- Engage with guests to create a welcoming atmosphere, support satisfaction, and identify opportunities to grow revenue using local market knowledge.
- Drive incremental sales through excellent service and coaching team members on upselling techniques.
- Analyze financial performance and respond to market trends to support continuous improvement.
- Take ownership of restaurant operations and use KPIs and EBITDA targets to drive improvement and long-term growth.
- Establish standards of integrity, professionalism, and innovative thinking while fostering teamwork and effective operations.
- Train and develop management team members to prepare them for future roles.
- Maintain high culinary and hospitality standards.
- Inspire and motivate the team, providing training, coaching, and performance reviews.
- Encourage curiosity, new ideas, and calculated risks to support organizational success.
Benefits
- Medical, dental, and vision benefits.
- 401(k).
- Paid time off.
- Monthly and quarterly performance bonuses.
- Paid management training and career development, with promotion from within.
- Employee referral bonuses: $250 for Team Member positions and $500 for restaurant management positions at locations other than the employee’s home location.
- Exclusive employee discounts.
- Financial assistance through the Lucky Cat Fund for qualifying team members experiencing hardship.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
