Restaurant General Manager

The Chatham Inn • Chatham, MA

6d • Onsite

About The Position

The Chatham Inn, Cape Cod’s only Relais & Châteaux and Forbes Five-Star hotel, is a luxurious boutique hotel with 18 guest rooms that blends the soul of a historic inn with modern decor and amenities, along with Cuvee, our fine dining restaurant and wine bar. Cuvée Bistro at The Chatham Inn is evolving into a relaxed, approachable coastal bistro with Mediterranean and French influences. We are moving away from a traditional fine-dining model toward something more vibrant, welcoming, and community-driven — while maintaining the polish and standards expected of a Relais & Châteaux and Forbes-recognized property. At Noble House Hotels & Resorts, our philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine, and we like to have fun. The Restaurant General Manager will be responsible for overseeing all aspects of restaurant operations at Cuvée, ensuring the highest level of guest satisfaction, operational efficiency, and financial performance. The role will lead a team of dedicated professionals, maintain the restaurant’s prestigious standards and enhancing the overall dining experience.

Requirements

• Proven experience as a Restaurant Manager or similar leadership role in a luxury, Forbes 5-star, or equivalent establishment.
• Strong understanding of restaurant operations, financial management, and guest service excellence.
• Exceptional leadership and team management skills, with the ability to inspire and motivate a diverse team.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to challenges.
• High level of professionalism, with a focus on guest satisfaction and attention to detail.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.

Responsibilities

• Oversee daily restaurant operations, ensuring smooth and efficient service.
• Implement and maintain standard operating procedures to ensure consistency and excellence.
• Foster a welcoming and luxurious atmosphere for all guests.
• Address and resolve guest concerns promptly and professionally, ensuring a memorable dining experience.
• Recruit, train, and develop a high-performing team.
• Provide continuous feedback and conduct regular performance evaluations.
• Promote a positive work environment and team culture.
• Manage budgets, control costs, and optimize revenue.
• Analyze financial reports to monitor performance and implement strategies for improvement.
• Ensure compliance with health, safety, and sanitation standards.
• Maintain the highest levels of food and service quality.
• Collaborate with the marketing team to develop and implement promotional activities, events, and initiatives to attract and retain guests.
• Oversee inventory control, ordering, and stocking of supplies.
• Ensure cost-effective purchasing while maintaining quality.
• Establish and maintain relationships with suppliers and vendors to ensure the best quality and pricing.
• Develop and implement long-term strategies to enhance the restaurant’s reputation and profitability.

Benefits

• State Health Insurance
• Company Dental and Vision
• 401K - Contribution and Matching
• On Demand Pay - your pay before payday
• Team Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager