Restaurant General Manager
About The Position
As a Head Coach (General Manager) at Sweetgreen, you lead, strategize for, and mentor the store team. You inspire employees, drive operational excellence, and deliver exceptional guest experiences, using data-driven insights to help build healthier communities through real food. You balance people leadership, operations, and business performance; foster an inclusive culture; coach talent; and use technology to optimize operations and profitability. You maintain high standards for food quality, safety, and cleanliness while adapting to a dynamic environment. The role covers the full employee lifecycle, food safety and operations, customer experience, financial and business performance, and systems and technology. It also includes duties from the Assistant Coach career path, including Shift Leader, Kitchen Lead, and Team Member responsibilities.
Requirements
- At least 3 years of food-service experience, including at least 2 years in hands-on management.
- Experience hiring, developing, training, and motivating team members.
- Skill in planning, managing, and forecasting financials, labor, and inventory.
- Hands-on experience managing and optimizing processes in a fast-paced environment.
- Proven ability to lead and mentor teams collaboratively.
- Meet all physical requirements of the Head Coach career path roles, including Assistant Coach, Shift Leader, Kitchen Lead, and Team Member.
Nice To Haves
- Experience in high-volume, fast-paced restaurants.
- Hands-on experience with local, organic, and sustainable products.
- ServSafe Manager or Regional Manager Food Safety Certification.
- Comfort and proficiency using digital tools for operations, reporting, and team communication.
- Strong financial acumen, including managing budgets, labor, and P&L.
- Exceptional adaptability and problem-solving in fast-paced, dynamic environments.
- A data-driven mindset and curiosity to identify and implement operational improvements.
- Commitment to operational excellence, hospitality, and team engagement.
- Experience in fast-casual or retail operations.
Responsibilities
- Lead the team and balance people, operational, and business performance.
- Foster a culture of trust, transparency, and inclusion; manage the employee lifecycle, ensure compliance, provide timely feedback, and develop a diverse talent pipeline.
- Maintain food safety, cleanliness, equipment maintenance, and team safety standards; resolve facility, supply, and food quality issues.
- Deliver clean, hospitable, brand-aligned guest experiences and act on guest metrics.
- Analyze reports, manage costs, drive sales and profit, execute strategic plans, and create schedules aligned with business goals.
- Operate and support systems, troubleshoot issues, and prioritize daily operations for smooth business and guest experiences.
- Use technology and data to optimize operations, profitability, and business decisions.
- Perform essential functions outlined in the Assistant Coach role, including Shift Leader, Kitchen Lead, and Team Member duties.
Benefits
- Competitive base salary with 20% bonus potential.
- Medical, dental, and vision plans.
- Paid vacation and wellness time.
- 401(k) program.
- Paid family leave.
- Complimentary greens and Sweetgreen swag.
- Opportunities to impact your team, community, and business.
- Collaborative team that lives the company’s core values.
- Clear career path for personal and professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
