Restaurant General Manager

Southern Multifoods•River Oaks, TX

10d

About The Position

The Restaurant General Manager ensures the orderly and efficient operation of an assigned restaurant by maintaining Taco Bell’s CHAMPS standards for quality, service, cleanliness, and hospitality and following the Taco Bell LAST system. The role manages all aspects of restaurant operations, supports budget decisions, maintains adequate staffing and inventory controls, and hires, trains, counsels, and reviews employees. The manager works under general supervision and has continuous contact with customers and employees. Job training normally takes one to two years to gain job knowledge. The position requires periodic driving on company business, and the employee must have access to a vehicle, a valid driver’s license, current liability insurance in their name, and a home or cellular telephone (or obtain one within three weeks of starting). Work areas may have extreme temperatures and high noise levels. Errors may result in dissatisfied customers or employees and loss of revenue.

Requirements

High school education or equivalent.
Comprehensive understanding of all aspects of restaurant management.
Prior food-service experience.
Valid driver's license.
Access to a vehicle for periodic company business.
Current liability insurance in the employee's name.
A home or cellular telephone, or willingness to obtain one within three weeks of starting.
Good interpersonal communication skills to direct employees and work with customers.
Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.

Responsibilities

Manage all aspects of restaurant operations.
Ensure customer satisfaction and excellence in quality, service, cleanliness, and hospitality.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Enforce safety rules, policies, procedures, and the safety program.
Assist with budget decisions and implementation.
Ensure adequate restaurant staffing.
Follow specified inventory-control procedures.
Hire, train, counsel, and conduct performance reviews for employees.
Provide employee training emphasizing CHAMPS and the Taco Bell LAST system.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
Operate all kitchen equipment.
Acknowledge and speak with customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.
Work as a team member to support consistent customer satisfaction through CHAMPS.