Restaurant General Manager

Wonder•Town of Glenville, NY

7d•$89,500 - $107,500•Onsite

About The Position

The General Manager is the business leader of a Wonder location, overseeing a shared kitchen that serves multiple brands, channels, and delivery methods. The role leads a multifunctional team, coordinates collaboration among brands in one facility, and owns the location’s P&L. The General Manager manages employees and contract partners, drives business results, and represents Wonder within the local partner ecosystem. This hands-on leadership role oversees kitchen, service, and fulfillment operations, including dine-in, pickup, and delivery. It requires operational leadership across staffing, vendor relations, team development, food safety, labor compliance, customer experience, and financial performance. The General Manager also develops talent, supports new store openings and company initiatives, and maintains strong relationships with brand partners, vendors, and local stakeholders.

Requirements

At least 3 years of experience leading high-volume, complex operations in logistics, field-based retail, hospitality, food, eCommerce, or a similar sector.
Experience in fast-growing, operationally complex environments such as high-growth startups, multi-unit retail, or on-demand services.
A proven leadership background and track record of progressive growth and advancement.
Demonstrated success with full P&L ownership, KPI management, and driving operational results.
Proactive problem-solving ability and comfort working in fast-paced, ambiguous environments.
Comfort managing workforces that include employees and contracted vendors or partners.
Cross-functional fluency and ability to influence and collaborate with finance, HR, logistics, culinary, and partner organizations.
Strong focus on customer service, quality, accountability, and results.
Must be at least 18 years old and legally authorized to work in the United States.
Must be able to lift up to 50 pounds and stand for extended periods.
Must have open availability, including nights and weekends.
Food Manager Certificate as required by State, County, or Local Health Departments.

Responsibilities

Oversee daily kitchen, service, and fulfillment operations across dine-in, pickup, and delivery channels.
Optimize labor deployment, throughput, and service execution to meet business needs.
Ensure adherence to labor, food safety, team member safety, and compliance standards.
Manage inventory accuracy, waste reduction, and product shelf-life adherence.
Forecast demand, maintain operational readiness, resolve obstacles, and adjust workflows in real time.
Use customer feedback and operational trends to make data-informed decisions and improve service.
Set and drive operational KPIs, aligning internal employees and external contributors.
Hire, onboard, coach, schedule, and develop hourly employees and shift leaders.
Lead a blended workforce of Wonder employees and external or brand-affiliated partners.
Create a collaborative, on-brand environment for Wonder and third-party teams.
Address performance issues promptly and respectfully through coaching and performance tools.
Ensure compliance with state and federal labor laws.
Own the location’s P&L and use data to influence labor efficiency, food costs, and operational margin.
Establish and track KPIs for guest experience, order accuracy, throughput, and financial performance.
Partner with finance, culinary, procurement, logistics, and other functions to identify cost-saving and revenue-driving opportunities.
Build action plans using local performance insights, customer feedback, and operational trends.
Develop talent pipelines, succession readiness, and certified trainers to support new store openings and consistent onboarding.
Mentor managers-in-training and prepare them for transfers or leadership roles at other locations.
Model company values and performance standards while supporting employees’ personal and professional growth.
Align staffing, scheduling, and development with anticipated business needs and organizational growth.
Share feedback, pilot initiatives, and promote best practices for company-wide rollout.
Act as the on-site contact for brand partners, vendors, and contracted operators.
Build relationships with local stakeholders to foster trust, partnership, and operational consistency.
Ensure brands operating in the kitchen meet Wonder’s service and food quality standards.
Represent Wonder in local community and business interactions to help grow its reputation and customer base.