Restaurant General Manager

Southern Multifoods•North Richland Hills, TX

10d

About The Position

The Restaurant General Manager ensures the orderly and efficient operation of the assigned restaurant by maintaining the CHAMPS standards of quality, service, cleanliness, and hospitality and following the Taco Bell LAST system. The role manages restaurant operations, supports budget decisions, maintains adequate staffing and inventory controls, and hires, trains, counsels, and reviews employees. It also includes hands-on customer service and food preparation, operating kitchen equipment, prioritizing customers, and reporting repair needs. The position involves continuous contact with customers and employees, general supervision, and work in conditions where temperatures may be extreme and noise may be high. Errors may result in dissatisfied customers or employees and lost revenue. This position is with an independent Taco Bell franchisee, which is the employee’s employer and independently determines its wages and benefits.

Requirements

High school education or equivalent.
Comprehensive understanding of all aspects of restaurant management.
Prior food service experience.
Valid driver's license.
Access to a vehicle for periodic company business.
Current liability insurance in the applicant's name.
A home or cellular telephone, or obtain one within three weeks of starting the position.
Good interpersonal communication skills to direct employees and work with customers.
Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.

Responsibilities

Ensure customer satisfaction and excellence in quality, service, cleanliness, and hospitality.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Enforce safety rules, policies, procedures, and the safety program.
Manage all aspects of restaurant operations.
Assist with budget decisions and implementation.
Ensure adequate staffing within the restaurant.
Follow specified inventory-control procedures.
Hire, train, counsel, and conduct performance reviews for employees.
Provide employee training emphasizing CHAMPS and the Taco Bell LAST system.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
Operate all kitchen equipment.
Acknowledge and speak with customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.