Restaurant General Manager

External•Rhinebeck, NY

3d•Onsite

About The Position

At Mirbeau, we’ve spent more than 25 years delivering award-winning hospitality rooted in wellness, care and excellence. As a Forbes-rated, family-owned company, we’re committed to creating a workplace where our people feel supported, respected and empowered to grow. That’s why health, balance and well-being are core values in everything we do. Reporting to the General Manager of the property, the Food & Beverage Manager will oversee all culinary operations, inspire their team, and lead with thoughtful hospitality that ensures every moment of the guest experience is warm, intentional and aligned with our standards of excellence and care.

Requirements

Associate’s degree or higher required; a degree in Hospitality Management or related field is strongly preferred
Minimum of 5+ years of progressive management experience in a high-volume, fine dining or elevated hospitality environment
Demonstrated comprehensive knowledge of all aspects of Food & Beverage operations, including both front-of-house and back-of-house
Strong, articulate communicator with exceptional guest service and team leadership skills
Ability to lead, motivate, and support teams while maintaining high service and operational standards
Demonstrates sound judgment, composure, and professionalism when managing guest concerns or operational challenges
Highly organized and detail-oriented, with strong multitasking capabilities in fast-paced environments
Strong, articulate communicator with exceptional interpersonal, verbal, and written communication skills
Demonstrates a warm, polished presence and maintains a friendly yet unobtrusive manner with guests throughout the dining experience
Maintains strict confidentiality and discretion regarding guest information and internal operations
Consistently courteous and composed in challenging or high-pressure guest interactions
Able to build a positive rapport with guests, staff, and leadership alike, reflecting Mirbeau’s elevated service standards
Consistently courteous, composed, and solutions-oriented in high-pressure or sensitive guest interactions
Maintains a consistently neat, professional appearance aligned with Forbes-level refined hospitality expectations
Proficient in POS systems and computer-based applications, including Microsoft Outlook, Excel, and general office software
Must be available to work evenings, weekends, and holidays as business demands

Responsibilities

Deliver a warm, elevated guest experience across spa and dining venues in alignment with Forbes and Mirbeau service standards
Ensure prompt and polished food & beverage service property-wide, adjusting service execution to meet guest expectations and business demands
Maintain comprehensive knowledge of all menus, beverage programs, spa offerings, and room packages to confidently guide guest interactions
Proactively manage guest feedback, concerns, special requests, and complaints with professionalism, discretion, and effective guest recovery
Recognize and appropriately manage intoxicated or disruptive guests, prioritizing the safety, comfort, and well-being of guests and staff
Properly respond to, document, and report all guest and employee incidents, accidents, and emergency or safety situations in accordance with property procedures
Collaborate cross-functionally with all departments to align F&B operations with property-wide guest service, ensuring an elevated guest experience that consistently reflects Mirbeau’s refined hospitality standards
Attend scheduled management meetings, special events, and Banquet Event Order (BEO) reviews (as required)
Collaborate with Sales and Events teams to ensure successful execution of banquets, special events, and property promotions
Oversee daily FOH operations across all dining areas, ensuring smooth operations and consistent execution
Manage reservations, guest flow, and floor plans to optimize seating, service pacing, and overall dining experience
Ensure cleanliness, organization, and readiness of all dining areas, service stations and BOH areas for each service period
Maintain thorough knowledge of all food and beverage offerings, including ingredients, preparation methods, presentation standards, and allergen information
Ensure all food, beverages, and service adhere to published recipes and specifications
Support staff with day-to-day needs related to service needs concerning equipment and food supplies
Utilize POS systems accurately for order entry, check management, voids, corrections, and end-of-day reporting
Collaborate closely with the Chef de Cuisine to ensure alignment between FOH and BOH operations and seamless service execution
Provide real-time coaching and mentorship that reinforces service standards, recognizes strong performance, and addresses areas of opportunity through supportive, solutions-focused conversations
Conduct regular training sessions and staff meetings to strengthen product knowledge, sales performance, and guest service standards
Lead by example, fostering a culture of accountability, respect, and continuous improvement
Collaborate with HR and senior leadership to address performance and disciplinary matters in a fair, consistent manner
Assist with interviewing and hiring of FOH team members, and support onboarding and new hire documentation processes
Develop and manage FOH schedules aligned with business forecasts, service standards, and payroll budgets
Oversee beverage inventory management including ordering, receiving, inventory controls, wine lists, and menu maintenance. Report any discrepancies to Director
Review and analyze financial performance through daily sales and labor reports, monthly P&L statements, and departmental budgets
Partner with the Chef de Cuisine on departmental planning, budgeting, forecasting, and financial reviews
Provide forecasting figures to accounting accurately and in a timely manner
Ensure accurate and timely completion of payroll on a weekly basis
Monitor staff appearance, conduct, and professionalism to ensure consistent adherence to Mirbeau and Forbes standards
Ensure consistent adherence to Mirbeau HR policies, payroll procedures, and operational standards
Maintain full compliance with all federal, state, and local labor, health and sanitation regulations