Restaurant General Manager
About The Position
The Restaurant General Manager ensures the orderly and efficient operation of an assigned Taco Bell franchise restaurant, maintaining the CHAMPS standards of quality, service, cleanliness, and hospitality and following the Taco Bell LAST system. The role manages restaurant operations, supports budget decisions and implementation, ensures adequate staffing and inventory control, and hires, trains, counsels, and reviews employees. The position involves continuous contact with customers and employees and is normally performed under general supervision. It typically takes one to two years to gain the job knowledge required. Errors may result in dissatisfied customers or employees and loss of revenue.
Requirements
- High school education or equivalent.
- Comprehensive understanding of all aspects of restaurant management.
- Prior food service experience.
- Valid driver's license.
- Access to a vehicle for periodic company business.
- Current liability insurance in the applicant's name.
- A home or cellular telephone, or the ability to obtain one within three weeks of starting.
- Good interpersonal communication skills to direct employees and work with customers.
- Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.
Responsibilities
- Ensure customer satisfaction and excellence in quality, service, cleanliness, and hospitality.
- Create and maintain a positive, cooperative atmosphere among employees and customers.
- Enforce safety rules, policies, procedures, and the safety program.
- Assist with budget decisions and implementation.
- Ensure adequate staffing within the restaurant.
- Follow specified inventory-control procedures.
- Provide employee training emphasizing CHAMPS and the Taco Bell LAST system.
- Conduct employee performance reviews and counseling.
- Work as a team member to support consistent customer satisfaction through CHAMPS.
- Prepare customer orders quickly, according to specifications, and with the highest possible quality.
- Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
- Operate all kitchen equipment.
- Acknowledge and speak with customers in a friendly and courteous manner when possible.
- Report needed equipment or facility repairs to the Maintenance Department.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
