Restaurant General Manager
About The Position
The Restaurant General Manager ensures the orderly and efficient operation of the assigned restaurant by following the quality, service, cleanliness, and hospitality (CHAMPS) philosophy and the Taco Bell LAST system. The role manages all aspects of restaurant operations, supports budget decisions, ensures adequate staffing and inventory control, and hires, trains, counsels, and reviews employees. The position involves continuous contact with customers and employees and is normally performed under general supervision. One to two years is normally required to gain job knowledge. Work conditions may include extreme temperatures and periods of high noise. Errors may result in dissatisfied customers or employees and loss of revenue.
Requirements
- High school education or equivalent.
- Comprehensive understanding of all aspects of restaurant management.
- Prior food service experience.
- Valid driver license.
- Access to a vehicle for periodic company business.
- Current liability insurance in the applicant’s name.
- Home or cellular telephone, or ability to obtain one within three weeks of starting the position.
- Good interpersonal communication skills to direct employees and work with customers.
- Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.
Responsibilities
- Ensure customer satisfaction and provide quality, service, cleanliness, and hospitality.
- Create and maintain a positive, cooperative atmosphere among employees and customers.
- Enforce safety rules, policies, procedures, and the safety program.
- Assist with budget decisions and implementation.
- Ensure adequate restaurant staffing.
- Follow specified inventory-control procedures.
- Train employees, emphasizing CHAMPS and the Taco Bell LAST system.
- Conduct employee performance reviews and counseling.
- Work as a team member to support consistent customer satisfaction through CHAMPS.
- Prepare customer orders quickly, according to specifications, and with the highest possible quality.
- Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
- Operate all kitchen equipment.
- Acknowledge and speak with customers in a friendly and courteous manner when possible.
- Report equipment or facility repair needs to the Maintenance Department.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
