Restaurant General Manager

Southern Multifoods•Greenville, TX

10d

About The Position

The Restaurant General Manager ensures the orderly and efficient operation of an assigned restaurant by maintaining adherence to the CHAMPS philosophy of quality, service, cleanliness, and hospitality and the Taco Bell LAST system. The role manages restaurant operations, supports customer satisfaction, helps maintain a positive atmosphere among employees and customers, and enforces safety rules, policies, and procedures. The position is normally performed under general supervision and involves continuous contact with customers and employees. One to two years are normally required to gain job knowledge.

Requirements

High school education or equivalent.
Comprehensive understanding of all aspects of restaurant management.
Prior food service experience.
Valid driver's license.
Access to a vehicle for periodic company business.
Current liability insurance in the employee's name.
A home or cellular telephone, or ability to obtain one within three weeks of starting the position.
Good interpersonal communication skills to direct employees and work with customers.
Ability to pay attention to detail, cope with pressure, and remain calm in stressful situations.

Responsibilities

Manage all aspects of restaurant operations.
Help make and implement budget decisions.
Ensure adequate restaurant staffing.
Follow specified inventory-control procedures.
Hire, counsel, and train employees, emphasizing CHAMPS and the Taco Bell LAST system.
Conduct employee performance reviews and counseling.
Ensure adherence to policies, procedures, and the safety program.
Promote customer satisfaction and excellence in quality, service, cleanliness, and hospitality.
Foster a positive and cooperative atmosphere among employees and customers.
Prepare customer orders quickly, according to specifications, and to the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
Operate all kitchen equipment.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report equipment or facility repair needs to the Maintenance Department.