Restaurant General Manager

KFC•Lakewood, CA

22d

About The Position

The Restaurant General Manager leads the restaurant team to deliver outstanding guest experiences, achieve sales and profit targets, and comply with brand standards. The RGM is the key leader in daily restaurant operations and is responsible for driving culture, training, and execution. The role requires strict adherence to uniform standards and company policies, including no cellphone use during work hours, professional appearance, and proper uniform compliance. The RGM must have a valid driver’s license, a reliable vehicle, active car insurance, and basic computer skills. The role also requires passing all ROCC evaluations at all times, completing bank deposits as required, and being available for relocation if business needs require. The RGM oversees restaurant operations, team recruitment and development, financial and administrative controls, guest service, compliance, safety, and communication with the Area Coach. Guest-service expectations include promptly greeting guests, taking accurate orders, maintaining professionalism and KFC quality standards, offering complementary items or upgrades, and thanking guests and inviting them back.

Requirements

Valid driver’s license.
Reliable vehicle for transportation.
Active car insurance.
Basic computer skills.
Ability to pass all ROCC evaluations at all times.
Availability for relocation if business needs require.
Commitment to customer service, food quality, and cleanliness.
Ability to lead, coach, and develop a restaurant team in a fast-paced environment.

Responsibilities

Own the restaurant’s success metrics and lead the team to achieve goals.
Lead guest experiences through friendly interactions, restaurant cleanliness, and fresh meals.
Manage daily restaurant operations, including food preparation, service, safety, and cleanliness.
Maintain compliance with KFC standards and local and state health regulations.
Execute marketing promotions and ensure product quality and consistency.
Recruit, train, and develop Shift Supervisors and Team Members, including onboarding new team members.
Communicate team goals, promotions, and business updates.
Promote a positive, collaborative environment focused on teamwork and accountability.
Conduct daily pre-shift meetings and weekly performance reviews.
Control labor, food costs, and other controllable expenses to meet budget goals.
Complete sales, inventory, cash-handling, and other reports accurately.
Review daily sales and labor performance and take corrective action as needed.
Ensure exceptional guest service and product quality, address guest feedback promptly and professionally, and implement programs to encourage repeat business and increase sales.
Enforce safety, sanitation, and security procedures; maintain accurate team records, schedules, and timekeeping; and keep the restaurant inspection-ready.
Communicate daily with the Area Coach about performance and opportunities.
Ensure training certifications, recertifications, and brand programs are completed on schedule.
Greet every guest warmly, with a smile and eye contact, within five seconds of entering or approaching the counter or drive-thru.
Take accurate orders promptly, confirm them clearly, and maintain professionalism and calm during busy periods.
Offer value items or upgrades using suggestive selling as part of the guest-service standard.
Thank each guest sincerely and invite them back.
Adhere to company policies and uniform standards, including no cellphone use during work hours and maintaining a professional appearance.
Pass all ROCC evaluations, complete bank deposits as required, and be available for relocation if business needs require.