Restaurant General Manager

Carrols•Roanoke, VA

About The Position

Burger King Restaurant General Managers are executive leaders who are fully accountable for driving sales, profitability, operational excellence, and talent development while delivering an exceptional guest experience. They lead and develop Assistant Managers, Hourly Shift Coordinators, and Team Members, set clear expectations, and build a culture of ownership, accountability, and high performance. In partnership with the District Manager, they execute business strategies, analyze performance metrics, and take action to achieve goals for sales growth, labor and cost controls, food safety, and guest satisfaction.

Requirements

At least 18 years of age.
At least 2 years of restaurant leadership experience with operational and/or financial responsibilities.
People-first leadership style with strong communication and team development skills.
Ability to solve complex problems and make confident business decisions.
Commitment to guest experience, Burger King standards, and building a high-performing culture.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Own the restaurant P&L, review financials for opportunities, manage costs, drive sales, and make business decisions to achieve desired outcomes.
Motivate the team to exceed guest expectations, respond to guest issues, identify root causes through guest feedback systems, and engage the community through local marketing initiatives.
Oversee hiring, training, certification, coaching, recognition, and ongoing development for Team Members, Shift Coordinators, and Assistant Managers.
Optimize labor, maintain brand and operational standards, and provide hands-on support throughout the restaurant as needed.
Partner with the District Manager to execute business strategies, analyze performance metrics, and pursue goals for sales growth, labor and cost controls, food safety, and guest satisfaction.