Chick-fil-A Restaurant Executive Director
About The Position
Chick-fil-A is a leader in the fast-food industry, known for its commitment to excellent food, beverages, and hospitality. Chick-fil-A at First Street, established in August 2012 as the first restaurant in the Bay Area, offers a safe and supportive atmosphere for cultivating technical proficiencies and interpersonal skills, fostering holistic personal development. The Restaurant Executive Director holds a unique position, overseeing all aspects of a multi-million dollar restaurant, including people, products, business, and operations. This role is crucial for building a strong leadership team that consistently delivers Gold Standard customer service and drives business results. Responsibilities include the full spectrum of HR duties such as recruiting, training, developing, and retaining both part-time and full-time staff. The Executive Director is also accountable for all restaurant operations, including managing hours, protecting assets, and maintaining kitchen and inventory organization. By understanding the customer base and product assortment, the Executive Director leverages these insights to propel the business forward. The management team fosters strong relationships with cross-functional partners, Support Center staff, and associates, inspiring a culture of inclusivity, collaboration, and optimism.
Requirements
- Open Availability, to work most Fridays and Saturdays, as well as during peak holiday seasons
- Bachelor's Degree or related experience
- 2+ years of restaurant management experience
- Proven leadership experience and ability to thrive in team-based settings
- Proven ability to drive business results in a restaurant environment
- Strong critical thinking & problem solving skills
- Ability to work in a fast-paced and dynamic environment
- Strong ability to assess and develop talent
- Excellent communication and leadership skills
- High attention to detail, thoroughness and accuracy
- Self motivated with ability to take initiative
- Strong ability to build relationships and collaborate effectively
- Track record of creating an inclusive, collaborative and fun working environment!
- Ability to lift 20lb-50lbs
- ServSafe Manager Certification
- Ability to manage multiple priorities, projects and deliverables effectively
- This is a 'hands on' role in a restaurant environment
Nice To Haves
- Proficiency in a Language other than English
Responsibilities
- Oversee all aspects of the multi-million dollar restaurant, including people, products, business, and operations
- Build a strong leadership team that consistently delivers Gold Standard customer service and effectively drives business results
- Manage the full spectrum of HR responsibilities: recruiting, training, developing, and retaining both part-time and full-time staff
- Manage restaurant operating hours
- Protect restaurant assets
- Maintain kitchen and inventory organization
- Develop a deep understanding of the customer base and product assortment
- Leverage insights to propel the business forward
- Foster strong relationships with cross-functional partners, Support Center staff, and associates
- Inspire a culture characterized by inclusivity, collaboration, and optimism
- Create an exciting and engaging environment by upholding the restaurant’s vision and standards
- Generate new ideas to improve the restaurant experience
- Train and manage team members to engage with customers and ensure a great restaurant experience
- Stay informed on new menu items/market initiatives and share knowledge with the team and customers to drive sales results
- Lead and execute company management initiatives to develop restaurant leaders/managers for career progression
- Manage annual reviews
- Participate in hiring decisions
- Identify opportunities to maintain high retention
- Approve schedules and manage budget
- Create an engaging environment by upholding Chick-fil-A's First Street vision and setting the example of being business minded and customer focused
- Partner with teams to ensure restaurants follow visual cleanliness & food safety guidelines
- Resolve operational and customer issues
- Perform Cash Management
- Control inventory cost
- Ensure Safety & Security Compliance
- Responsible for Leadership team development
Benefits
- Bonus/Incentive Program
- Paid Time Off
- 401k retirement plan
- Medical, Dental, & Vision Insurance Available
- Leadership Training and Development
- Opportunities for Career Advancement
- Free Employee Meals
- Paid Sick Leave
- Remarkable Scholarships (range $1000-$25,000)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1,001-5,000 employees
