Chick-fil-A Executive Director of Operations

Cooper Connect•Greenville, SC

5d•Onsite

About The Position

Chick-fil-A Pelham Road Owner/Operator Audrey Chapman has been a Chick-fil-A Owner/Operator for 30 years and has served the Greenville community at Pelham Road since 2003. Audrey and her husband are highly involved in the restaurant and lead alongside their team, creating a family-oriented culture centered around relationships and personal development. Chick-fil-A Pelham Road has earned Symbol of Success three times and typically celebrates 20-25 team members receiving Chick-fil-A scholarships each year. The restaurant is deeply involved in the Greenville community through partnerships with local schools, churches, and organizations and is especially known for its annual Christmas experience. Chick-fil-A is the fastest growing Quick Service Restaurant in the nation. Chick-fil-A has the highest customer satisfaction scores for 10 consecutive years. Chick-fil-A is on Forbes Lists for: Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022). Chick-fil-A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000+ winners in 2024. We are seeking a dynamic, high-energy, and experienced Executive Director of Operations to join the leadership team at Chick-fil-A Pelham Road. This role is ideal for a hands-on leader who takes ownership, develops people, thinks strategically, and can bring fresh energy and ideas to an established organization of approximately 140 team members. More than a traditional General Manager, we are looking for a leader who can identify opportunities, develop solutions, and follow through to ensure ideas become results. You will work closely with Owner/Operator and the restaurant's leadership team to strengthen operations, develop leaders, create accountability, and continually move the business forward. This is an opportunity to learn alongside a 30-year Chick-fil-A Owner/Operator while making a meaningful impact on both the business and the people within it.

Requirements

Must be located or willing to relocate to Greenville, SC (required)
3+ years of progressive leadership experience in restaurant, hospitality, retail, or another high-volume operational environment (required)

Nice To Haves

Previous Chick-fil-A leadership experience (highly preferred)
Bachelor's Degree (preferred)
Passion for Chick-fil-A's values
Desire for a long-term career within Chick-fil-A

Responsibilities

Oversee all daily operations, ensuring excellence in food safety, customer service, speed, and hospitality
Lead hands-on alongside the team, stepping into the operation and supporting wherever needed
Lead, coach, and develop leaders throughout an organization of approximately 140 team members
Identify opportunities within the business and proactively develop and implement solutions
Bring fresh energy and innovative ideas while demonstrating the follow-through necessary to turn ideas into sustainable results
Establish clear expectations and create a culture of consistent accountability across the leadership team
Analyze operational performance and use restaurant metrics to identify opportunities and establish achievable goals
Develop leaders who can independently solve problems, make decisions, and take greater ownership of the business
Balance high standards and accountability with appropriate grace, coaching, and encouragement
Partner closely with Owner/Operator and the leadership team to continually improve the restaurant and develop its people