Restaurant Excellence Trainer
About The Position
Gastronomous is seeking a polished, people-first Restaurant Excellence Trainer for its growing Field Operations team. The company designs, builds, deploys, and supports autonomous foodservice equipment combining robotics, automation, and intelligent software. This trainer will support ChronoGrill installations throughout Southern California and serve as Gastronomous’s on-site representative in customer restaurants. The role trains kitchen teams in English and Spanish, applies each customer’s operating standards and best practices, verifies competency, and supports teams through go-live until they can operate the equipment confidently and consistently. The trainer also conducts follow-up visits and spot audits, coaches staff on correct procedures, builds relationships with restaurant personnel, documents training completion, develops bilingual training materials, and shares field observations with internal teams. The position requires regular travel to customer sites throughout California.
Requirements
- Experience in restaurant operations, kitchen management, staff training, or hospitality leadership.
- Fluency in spoken and written English and Spanish.
- Ability to teach confidently and command attention in a busy kitchen while adapting to different learning styles.
- Strong relationship-building skills and ability to earn trust with crew and management.
- Dependability and meticulous attention to procedures and detail.
- Understanding of QSR kitchen operations and food safety.
- Comfort learning new equipment and teaching standardized procedures.
- Valid California driver’s license with a clean driving record.
- Access to a personal vehicle.
- Willingness to travel regularly to customer sites throughout California.
Responsibilities
- Attend ChronoGrill installations and train crew members, shift leads, and managers on daily start-up, loading, operation, cleaning, and shutdown procedures.
- Deliver hands-on, station-side training in English and Spanish, adapting instruction to each audience and shift.
- Verify trainee competency through demonstrated procedures before sign-off.
- Support go-live shifts until the crew can operate the grill confidently without assistance.
- Learn and apply customer operating standards, food-safety requirements, and brand procedures as they relate to ChronoGrill.
- Reinforce correct use procedures and professionally correct deviations.
- Conduct follow-up visits and spot audits to confirm procedures are sustained after installation.
- Identify and coach staff on operator-driven issues, such as missed cleaning, incorrect loading, and equipment misuse.
- Serve as the primary on-site Gastronomous representative for restaurant managers and crew.
- Build relationships with store managers, area leaders, and customer training teams.
- Handle concerns professionally and escalate technical issues to the service team.
- Observe restaurant workflows, identify gaps, and coach staff toward better results.
- Develop and maintain bilingual training materials, including quick-reference guides, checklists, visual job aids, and short training videos.
- Record training completion and competency sign-offs for every location and trainee.
- Share field insights with Service, Product, and Engineering teams to improve usability and reduce operator error.
- Coordinate with installers and service technicians to schedule training around deployments.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
