Restaurant/Dining Room Server - Experienced

Royal Oaks Country Club Houston•Houston, TX

6d•Onsite

About The Position

To serve all members and guests in assigned section/s of the dining room. To provide fast and efficient service of meals and beverages in a courteous manner. To ensure correct billing procedures. To provide excellent service, ensuring level of service meets ROCC standards. To ensure all ROCC policies and regulations are strictly adhered to.

Requirements

Must possess an outgoing personality
Must possess honesty and integrity
Must be polite, patient, and courteous always
Must treat others with kindness and respect
Must follow schedule
Must interact well with members, guests, and staff
Ability to understand and follow posted rules and procedures
Ability to follow directions from a supervisor
Ability to effectively communicate in a professional and friendly manner to members, guests, and staff.
Must have knowledge of proper way to serve, set up and clear tables
Must be able to work fast and safely
Must learn all menu items with ingredients, and preparations
Must have working knowledge of cocktails
Must learn about wine and be able to present and suggest wine and food pairings
Must have good coordination and balance
Must possess the ability to organize, prioritize and efficiently execute the dining experience.
Must be personable, responsible, and willing to work in a team environment
Must learn and be able to properly execute the POS system (Jonas)
Must be a minimum age of 18 years and TABC certified to serve alcohol.

Nice To Haves

Experienced

Responsibilities

Maintain a clean, neat, and professional appearance always in accordance with the established dress codes, good posture, and a smile.
Set tables according to Club standards
Providing immediate attention to all members/guests upon seating
Seat members/guests and hand menus to them
Advise guests on the menu and drinks and appropriate combinations of food and drinks
Take customers' orders and place orders with kitchen or bar.
Informs cooks about any special cooking instructions
Serve food and drinks
Clear tables and return dishes and cutlery to kitchens
Be knowledgeable about all food and beverage products that are offered and how they are prepared. A menu presentation table side as well as wine pairing is required.
Be flexible to adapt and learn all style of services that are offered.
Servicing the table will include: water, lemons, crackers, offering cocktails, wine and beverages, taking the order completely and concisely, mise en place for every course, delivering the food, bread presentation, removal of plates, pouring of wine during the meal, folding napkins when guests leave the table, presenting finger towels, and 100% attentiveness.
Verifies accuracy of members number and prices before presenting the check for signature.
Effectively handle complaints and communicate them to manager or supervisor
Work with a “sense of urgency” on behalf of the membership without disrupting the atmosphere of the dining room.
Prepare drinks when necessary
Assist with banquet functions
Keep service standards stocked with appropriate levels of linen and silverware
Reset tables as needed
Complete side duty tasks as assigned
Check with the kitchen and bar to see what products maybe short and what products to suggestive sell
Assist in keeping dining room and work area neat and clean
Begin shift by checking over their sections and making sure all tables are ready for the placement of guests
Serve meal, place dishes properly in front of each person
Check back to ensure member/guest satisfaction; replenishes water, butter, etc. as necessary
Suggest and serve dessert, coffee, and after dinner drinks
Perform clean-up and closing duties as assigned by manager
Attend meetings as requested by supervisor or manager
Proper execution of POS system (Jonas) to ensure accurate communication between kitchen and service staff
Perform all work-related duties as assigned by supervisor or General Manager