Restaurant Busser, Seneca Cafe

Seneca Gaming Corporation•Salamanca, NY

9d•$11•Onsite

About The Position

The Restaurant Busser is responsible for providing fast, friendly, and courteous service to every guest. This position requires the ability to interact with the public, speak English clearly, retain details, and involves physical exertion such as walking, standing, turning, bending, lifting, and carrying. All duties must be performed in accordance with Seneca Gaming Corporation’s policies and procedures, Internal Control Standards, and objectives.

Requirements

Must be 18 years of age or older upon employment
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to stand, walk and move through all areas of the casino.
Must be able to climb, balance, stoop, kneel, crouch, reach, push, pull, use fingers/hands for lifting and grasping.
Must be able to lift and carry up to fifty (50) pounds.
Must be able to perform repetitive motions.
Must be able to talk to and hear customers/co-workers.
Must be able to assist with special needs of customers.
Medium work. Exerting up to fifty (50) pounds of force occasionally, and/or up to fifty (50) pounds of force frequently, and/or up to twenty (20) pounds of force constantly to move objects.
Required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
Subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes. Subject to atmospheric conditions.
Must maintain physical stamina and proper mental attitude to work under pressure in a fast-paced environment and effectively deal with customers, management, employees, and members of the business community if all situations.

Nice To Haves

High school diploma or equivalency preferred.
Previous customer service experience preferred.

Responsibilities

Report to work on time, well-groomed in full uniform, and with badge on upper left side of uniform.
Balance and carry trays to tables which may weigh up to sixty (60) pounds.
Be hospitable, friendly, and polite with all guests, co-workers, and management using positive body language.
Have a strong understanding of the philosophy and goals associated with Seneca Allegany Resort & Casino and be supportive of them at all times.
Perform any duties assigned by the manager or shift manager.
Assist all other employees in performing their duties whenever required.
Work in a designated area and be attentive to guests at all times and exceed guest’s expectations.
Be knowledgeable of its history as well as the map of the property, location of restrooms, telephones, and hours of operation of stores and restaurants and be able to efficiently handle guest’s inquiries.
Maintain full knowledge of menu, wine lists, and daily specials.
Have a consistent awareness of all activities occurring in each station.
Properly clear and reset tables according to bus person manual.
Complete designated opening and closing side work daily and check with manager or shift manager before clocking out.
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Complete all required SGC Training programs within nine (9) months from commencement of employment.
Attend all necessary meetings.
Maintain a neat and organized work station.
Check all chairs for crumbs, pick up debris or litter from floor and carpet sweep if needed.
Ensure tray stands are cleaned daily and organized properly.
Maintain bread area and other areas of the kitchen when needed, including spills on floor (wipe immediately). Wipe walls on server side and in back of house dish area when needed.