S4110 CASINO F&B ASST. MANAGER

Inn of the Mountain Gods Resort and Casino•Mescalero, NM

7d•Onsite

About The Position

Assist with overall operations of the restaurant; assists manager with responsibilities accordingly and applies coaching, both positive and through use of progressive discipline, as well as attendance record keeping. Ensures that guest are provided a cordial greeting and prompt seating. Maintains high visibility in the operation. Visit places of work areas looking for success and identifies areas that need improvement to meet department standards. Also “filing in” as a busser, server or host and all other positions as needed.

Requirements

Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
Approaches all activities with enthusiasm and encourages enthusiasm from others.
Chooses a positive approach in all situations.
Treats others with respect in all situations.
Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
High School diploma or GED;
must have two years’ experience as a supervisor or manager and one year job related experience

Responsibilities

Supervises restaurant team members which include cashier, host, server, and busser;
Supervisor / Coordinates with host and to ensure prompt seating of guest, equal rotation of seating of guest.
Makes daily table or station assignments and provides direction of work for server/bussers;
Inspects dining/pantry area at the beginning and end of the shift to ensure all opening and closure assignments (or side work) has been completed and assure that the Restaurant is ready for the next shift;
Inspects dining area and pantry continuously to ensure sanitary standards and cleanliness are met and up to par at all times during the shift;
Inspects food and food presentation to maintain quality standards and sanitation regulations at buffet line;
Investigates and diplomatically resolves any customer dissatisfaction/complaints about food quality and/or services;
Ensures that cashiers follow the correct procedures for transactions and shift closure of their bank and daily shift drops of restaurant revenue;
Maintains par levels for restaurant supplies such as condiments, juices, tea/coffee and so on and fills out and submits purchasing requisitions for supplies needed to meet par levels;
Drafts team members weekly shift schedule with final approval from Food & beverage Manager distributes;
Maintains time and payroll records for restaurant (s) staff in accordance with Kronos timekeeping.
Ensure that all shift opening and/or closing side work has been assigned and completed by assigned team members prior to opening and at the close of business;
Performs opening and closing bank procedures during a cashier, rotation;
Conducts necessary job training of team members at the direction of Food & Beverage Manager;
Schedule, conducts and I or participates pre- staff meetings or Departmental Meetings.
Maintains Attendance Policy;
Interview, Hires, coaching and disciplines staff when necessary;
Void or transfers food items on ticket in accordance with policies when necessary;
Ensure Guest Satisfaction;
Fills in as a Cashier, Host, Server or any other needed position at any given time;
Adheres to all regulatory, departmental, and IMGR&C policies and procedures;
Prepare, conduct Performance Appraisal for staff as needed;
Responsible for requisitioning, receiving and storage of liquor, wine, beer and other bar supplies;
Supervising and training of bar department staff;
Supervises all basic bar financial controls, revenue controls, correct POS data entry and closing;
Supervises pouring and dispensing policies, cash and credit card handling procedures and safety of all Bar department inventories and assets;
Perform other duties as assigned.
Directly /and Assisted Department Manager to supervise the team members in the Restaurant; which include Greeter/Cashier and Server and Bus Person. Responsibilities include interviewing, hiring and training team members; planning assigning, and directing work; performance reviews; rewarding and disciplining team members; addressing issues and resolving conflict.