Restaurant Assistant Manager
A&W Restaurants•Prince Rupert, BC
•Onsite
About The Position
The Assistant Manager works closely with the Restaurant Manager to support day-to-day restaurant operations. This role ensures compliance with A&W standards, WorkSafeBC, public health, and employment legislation, and provides full leadership coverage during the Manager’s absence. This position aligns with NOC 60030 and includes responsibilities related to planning, organizing, directing, controlling, and evaluating restaurant operations while supporting team development, financial performance, and an exceptional guest experience.
Requirements
- Secondary School Certificate or equivalent
- Minimum 3 years of restaurant management experience
- Strong leadership, interpersonal, and communication skills
- Proficiency in all restaurant operational positions
- Knowledge of restaurant operating systems and standards
- Interest in coaching, mentoring, and developing team members
- Ability to perform basic accounting and administrative duties
- Proficiency with POS systems, Windows 11, and Microsoft 365 Business
- Applicants must be legally authorized to work in Canada.
Nice To Haves
- FOODSAFE Level 1 required (Level 2 preferred)
- Basic or Intermediate First Aid certification
Responsibilities
- Support the Manager in balancing food quality, speed of service, guest satisfaction, and cost control
- Assist in reviewing weekly P&L statements and managing food, labour, and operational costs
- Maintain A&W operational standards and support continuous improvement initiatives
- Ensure compliance with WorkSafeBC, public health, and employment standards
- Assist with staff scheduling and shift deployment
- Support equipment, building, and system maintenance
- Promote team engagement and a positive workplace culture
- Ensure sanitation, hygiene, and food-handling standards are met
- Recruit, train, and coach hourly team members
- Support supervisory hiring and onboarding
- Address performance issues and participate in progressive discipline
- Mentor team members for future leadership opportunities
- Lead team meetings when delegated
- Ensure payroll and scheduling compliance with provincial legislation
- Promote a safe, respectful, and motivating work environment
- Document and report critical incidents
- Assist with Health & Safety meetings and corrective actions
- Apply HR policies consistently and fairly
- Assist with daily, weekly, and period-end accounting tasks
- Support inventory control, ordering, waste tracking, and cost management
- Apply cash, food, and labour cost-control practices
- Support accurate sales forecasting and financial targets
- Monitor revenues and assist with corrective actions
- Maintain high standards of cleanliness, food safety, and presentation
- Ensure exceptional guest service through effective team deployment
- Assist with local store marketing initiatives
- Resolve guest concerns using the service recovery program
- Ensure team appearance and conduct meet brand standards
- Monitor guest satisfaction metrics and support improvements
Benefits
- Northern Living Allowance: $3,750 annually
- Quarterly Performance Bonus – up to 7.5% of salary
- Profit-based bonus eligibility
- Group Medical Benefits (single/family)
- Cell Phone Allowance $600
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
