Restaurant Assistant Manager

Potbelly•Issaquah, WA

28d•Onsite

About The Position

Potbelly Sandwich Shops is seeking an Assistant Manager to join their team. This role involves leading and developing people to execute outstanding product quality and customer service, build sales, and control costs. The Assistant Manager must exercise judgment and discretion in supervising employees and resolving customer issues, ensuring all decisions are consistent with Potbelly's operating policies and procedures. The company emphasizes good vibes and great careers, aiming to make people happy through delicious food and a fun environment.

Requirements

Minimum of at least 2 years management experience in either a restaurant or retail environment.
High School degree.
As a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification course.
Ability to comprehend and communicate in English via verbal and written communication.
Ability to manage a fast-paced, high-volume, customer-focused restaurant through organization and coordination of schedules, supervision and counseling of employees, problem-solving, maintaining cleanliness, execution of marketing plans, training employees and providing great customer service.
Ability to maintain deadlines and prioritize while running an effective shift.
Exceptional customer service skills.
Strong business acumen.
Strong interpersonal and communication skills, both written and verbal.
Strong organizational skills and the ability to multi-task.
Ability to build and develop strong teams and handle conflict resolution.
Strong interviewing skills.
Ability to write effective schedules and maintain labor goals.
Knowledge of Microsoft Office.

Nice To Haves

Bachelor’s degree, preferred.

Responsibilities

Train, coach, and develop Potbelly Associates and Shift Leaders.
Formally evaluate Associate and Shift Leader performance, including completing and signing off on appraisals.
Conduct weekly feedback sessions with Associates, Certified Trainers, and Shift Leaders.
Enforce and educate Associates, Certified Trainers, and Shift Leaders on work rules, personnel policies, labor laws, and security/safety procedures.
Recommend and/or implement appropriate corrective action.
Recommend the hiring and retention of Associates, Certified Trainers, and Shift Leaders.
Execute a plan to decrease turnover and improve Associate job satisfaction.
Effectively schedule Associates, Certified Trainers, and Shift Leaders.
Update the communication board with critical shop information.
Hold monthly Associate, Certified Trainer, and Shift Leader meetings.
Develop musician schedule.
Make customers really happy.
Effectively handle customer complaints.
Maintain critical standards for raw and finished product quality, service speed and quality, cleanliness, and sanitation.
Ensure a clean and sanitary environment by assigning daily cleaning duties and weekly follow-up.
Properly execute, enforce, and manage all food safety requirements and practices.
Enforce and maintain uniform policy.
Manage the back-of-the-house to ensure standards are met.
Ensure shop security and safety by executing procedures properly.
Drive neighborhood shop marketing and promotions to maximize sales potential, including sourcing and blitzing outside the shop for recruiting and marketing purposes.
Control assigned P&L line items.
Control food components, labor, waste, and cash across shifts.
Count drawers and ensure proper cash handling procedures are followed.
Responsible for weekly update of daily prep sheet.
Maintain all food pars and appropriate inventory and place shop orders.