Restaurant Assistant Manager

Ktp Pb•Cumming, GA

34d•Onsite

About The Position

Leads and behaves according to Company Values. Leads and develops people to execute outstanding product quality and customer service, build sales and control costs for each shift. Assistant Managers must exercise a great deal of judgment and discretion regarding supervising employees and resolving customer issues. Any decisions must be consistent with Company operating policies and procedures.

Requirements

Minimum of at least 2 years management experience in either a restaurant or retail environment.
As a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification course.
Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities.
Ability to manage a fast-paced, high-volume, customer-focused restaurant through organization and coordination of schedules, supervision and counseling of employees, problem-solving, maintaining cleanliness, execution of marketing plans, training employees and providing great customer service.
Ability to maintain deadlines and prioritize while running an effective shift.
Exceptional customer service skills.
Strong business acumen.
Strong interpersonal and communication skills, both written and verbal.
Strong organizational skills and the ability to multi-task.
Ability to build and develop strong teams and handle conflict resolution.
Strong interviewing skills.
Ability to write effective schedules and maintain labor goals.
Knowledge of Microsoft Office.

Nice To Haves

Bachelor’s degree, preferred.

Responsibilities

Train, coach and develop Company Associates and Shift Leaders.
Formally evaluate Associate and Shift Leader performance, including completion and sign off of appraisals.
Conduct weekly feedback sessions with Associates, Certified Trainers and Shift Leaders.
Know, enforce, and educate Associates, Certified Trainers and Shift Leaders on all appropriate work rules, personnel policies, labor laws, and security and safety procedures.
Effectively recommend and/or implement appropriate corrective action.
Effectively recommend the hiring and retention of Associates, Certified Trainers and Shift Leaders.
Execute a plan to decrease turnover and improve Associate’s job satisfaction.
Effectively schedule Associates, Certified Trainers and Shift Leaders.
Update communication board with critical shop information.
Hold monthly Associate, Certified Trainer and Shift Leader meetings.
Effectively handle customer complaints.
Maintain critical standards for raw and finished product quality, service speed and quality, cleanliness and sanitation.
Ensure a clean and sanitary environment by assigning daily cleaning duties and weekly follow-up.
Properly execute, enforce and manage all food safety requirements and practices.
Enforce and maintain uniform policy.
Manage back-of-house to ensure standards are met.
Ensure shop security and safety by executing procedures properly.
Effectively drive neighborhood shop marketing and promotions to maximize sales potential, including sourcing and blitzing outside of shop for recruiting and marketing purposes.
Control assigned P & L line items.
Control food components, labor, waste, and cash across shifts.
Count drawers and ensure proper cash handling procedures are followed.
Responsible for weekly update of daily prep sheet.
Maintain all food pars and appropriate inventory and place shop orders (from SMS, data source, etc.).