Restaurant Assistant General Manager

Kimpton Hotels & Restaurants • Milwaukee, WI

9d

About The Position

The Restaurant Assistant General Manager works in collaboration with the General Manager to create an exciting, innovative, and memorable dining experience for guests by leading a knowledgeable front-of-house team. The role oversees labor costs, staff development, scheduling, and daily service coordination, while advocating for the restaurant, creating personal guest experiences, and building relationships that encourage guests to return.

The position supports restaurant operations and financial performance, including service standards, budgeting, cost control, revenue growth, food and beverage product evaluation, beverage selection and procurement, and maintenance coordination. It also supports team development through training, communication, performance management, and regular evaluations.

Requirements

• 1 to 2 years of experience in a restaurant management role.
• Excellent communication and presentation skills.
• Passion for crafting and personalizing guest experiences.
• Highly motivated and flexible, with the ability to take initiative.
• Interpersonal and organizational skills, including problem-solving ability.
• Flexible schedule and ability to work evenings, weekends, and holidays when needed.
• Skilled in Microsoft Office Suite, guest reservation systems, and POS systems.
• Food Handler and Alcohol Awareness Certifications, if applicable.

Nice To Haves

• Fine dining experience is preferred.
• A bachelor's degree is preferred.

Responsibilities

• Greet and welcome guests, graciously follow up on service complaints, and provide information about the restaurant and surrounding area.
• Assist in directing daily activities and assignments for food and beverage staff, ensure appropriate coverage, and develop and communicate departmental strategies and goals.
• Assist in leading service education through communication, training and development programs, performance management, and consistent evaluation of service standards.
• Create opportunities for team members to learn, grow, and develop their skills.
• Assist the General Manager with required paperwork, forms, reports, and schedules, completing them in an organized and timely manner.
• Participate in establishing the restaurant's annual financial objectives through the budget process.
• Meet cost-control budgets, with consistent focus on cost of sales and payroll.
• Grow revenue and improve the department's financial performance.
• Participate in evaluating food products and kitchen employee performance, and in developing products consistent with the restaurant's market position.
• Develop selection and pricing strategies for liquors and wines and supervise their procurement.
• Coordinate service-area maintenance with floor management, employees, and outside services.
• Follow all health and safety regulations.
• Ensure team members receive regular, timely, and honest performance evaluations through the Kimpton Check-In process.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed