Restaurant and Bakery Server Day Shift

KRMM hospitality•New Ulm, MN

4d•Onsite

About The Position

The Restaurant and Bakery Server provides friendly, efficient, and timely service in accordance with company policies, procedures, programs, and performance standards. The server demonstrates genuine hospitality, maintains a positive and professional attitude, and works to make each guest’s visit memorable and achieve 100% guest satisfaction. The role includes welcoming guests, providing menu guidance, addressing guest needs and concerns, delivering accurate and properly prepared food, processing orders, and maintaining clean dining and service areas. The server also supports coworkers and other restaurant operations by restocking service areas, running food, completing side work, and communicating service, product, equipment, or safety issues to management. The position involves extensive standing and walking, exposure to heat, steam, smoke, cold, and cleaning chemicals, and carrying or lifting items weighing up to 50 pounds. The server may need to work irregular hours and under pressure during busy periods. Basic sanitation, safety, and customer-service skills can be taught through in-house training; no prior experience is required.

Requirements

No prior experience is required.
Must be able to communicate clearly.
Must be able to read, write, and perform addition and subtraction calculations.
Must have time-management skills.
Must be able to work irregular hours and under heavy pressure or stress during busy periods.
Must be able to stand and walk extensively, for up to 8 hours.
Must be able to see at a distance of 20 feet and at close range of 12 inches, distinguish shapes, and use peripheral vision to avoid hazards.
Must be able to reach heights of approximately 6 feet and depths of 2½ to 3 feet, and have sufficient mobility and flexibility for the space provided.
Must be able to control and use fingers to write, slice, chop, and operate equipment.
Must be able to fit through openings 30 inches wide.
Must be able to carry trays of food weighing about 50 pounds for distances up to 30 feet and lift up to 50 pounds.

Responsibilities

Report to work well-groomed, in a clean and proper uniform, and maintain good personal hygiene.
Greet and welcome guests promptly and courteously with a natural, non-scripted greeting.
Use menu knowledge to make suggestions, answer questions, and anticipate guest needs.
Check completed food orders for accuracy, appearance, and temperature, and deliver them promptly.
Provide genuine hospitality and actively address guest concerns to help ensure satisfaction.
Keep tables, stations, pantry areas, and dining room common areas clean, and complete assigned cleaning duties.
Attend to additional guest needs and requests and maintain dining areas through pre-bussing and detailing.
Perform shift side work, including rolling silverware, restocking, cleaning workstations, and bussing tables.
Follow the service cycle and team responsibilities, and communicate product, service, equipment, or safety problems to the Manager on Duty and coworkers.
Keep the General Manager and Manager on Duty informed of problems or issues and propose alternative solutions.
Write guest checks and operate POS equipment in accordance with company policies.
Identify and correct service-system breakdowns to support guest satisfaction.
Assist team members and maintain service stations, garnish lines, service bars, and common areas.
Restock service stations with glasses, tea, ice, and plates; restock garnish lines and fill condiments.
Sort, polish, and roll silverware; clean mirrors and artifacts.
Run food for other servers to help ensure hot food is served hot.