Responsable de la réussite client

Global Payments Inc. • Montreal, QC

4d • Hybrid

About The Position

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Global Payments is one of the leading companies specializing in payment technologies worldwide. At Global Payments, we enrich commerce through our expertise and global perspective. Focused on innovation, we meet our clients' needs. Furthermore, we are committed to providing exemplary service to our employees, our clients, and our communities.

Ready to give your career a global dimension? Make your mark within one of the biggest names in the payments industry. We are looking for a Client Success Manager to join our ever-evolving team of account management and small and medium-sized business development and contribute to shaping the future of global commerce. In this role, you will help merchants grow their business through innovative payment solutions while strengthening their loyalty and long-term success. By identifying new growth opportunities, offering strategic advice, and building trusting relationships, you will have a direct impact on revenue growth, customer retention, and merchant experience. This position represents a unique opportunity to influence your clients' business results, develop your commercial expertise, and support Global Payments' mission: enabling businesses to thrive through technology solutions that simplify and evolve commerce worldwide.

Requirements

• 1 to 2 years of experience in business-to-business (B2B) sales, account management, or customer service with demonstrated results.
• Excellent communication skills in French and English, both spoken and written.
• Strong negotiation, influence, and relationship-building skills with clients.
• Demonstrated ability to uncover client needs, identify business opportunities, and propose value-generating solutions.
• Excellent prioritization, organizational, and goal-achievement skills in a dynamic environment.
• High school diploma and proficiency in computer tools, including Microsoft Word, Excel, and Outlook.

Nice To Haves

• Experience in the payments, financial services, or merchant services industry.
• A demonstrated track record of exceeding sales, retention, or portfolio growth targets.
• A proactive, results-oriented approach, as well as a passion for helping businesses succeed.

Responsibilities

• Stimulate the growth of the assigned portfolio by identifying cross-selling and up-selling opportunities that generate value for merchants and sustainable results for the company.
• Increase merchant retention by developing strong relationships, influencing business decisions, and achieving retention goals through a solutions-oriented approach.
• Create tangible results for clients by understanding their business needs and recommending solutions that promote their efficiency, growth, and success.
• Optimize account performance and profitability by balancing growth, retention, and profitability objectives while supporting the long-term success of merchants.
• Provide an exceptional customer experience by quickly resolving issues, reducing escalations, and strengthening trust in Global Payments as a partner of choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED