Respite Assistant

The Arc Montgomery County•Derwood, MD

11h•$18 - $19

About The Position

The Arc Montgomery County has an exciting vacancy for a Respite Assistant. The Respite Assistant plays a crucial role as the primary point of contact for the Respite Coordination department. This position requires the ability to thrive in a fast-paced environment, deliver exceptional customer service, communicate effectively, and support a diverse range of personalities and individuals seeking respite care and related information.

Requirements

High school diploma or GED equivalency.
One year of relevant experience (30-degree credit hours may be substituted for one year of experience).
Basic knowledge of Microsoft Word, Outlook, and Excel.

Responsibilities

Track and meticulously maintain all relevant phone and email communications with families and vendors. Ensure that detailed notes are accurately recorded in the database.
Input applications into the Respite Coordination database promptly and accurately.
Provide essential office support tasks, including faxing, scanning, and mailing.
Direct families to The Arc Montgomery County’s website to access the most up-to-date respite applications.
Schedule all family orientations efficiently.
Ensure that vendor appointments are accurately placed on the department calendar, and reserve conference rooms as needed.
Ensure database spend-down numbers and invoice numbers match to support accuracy of monthly billing.
Assist the Respite Supervisor with the monthly billing process and annual renewal process.
Perform any other duties assigned by the Respite Supervisor or Respite Administrator.