Respiratory Therapist - Mayo Clinic Store

Mayo Clinic • Phoenix, AZ

2d • $31 - $42

About The Position

The Respiratory Therapist (RT) works in multiple capacities as part of the Mayo Clinic Store and healthcare teams. The RT dispenses, monitors, and troubleshoots prescribed respiratory home medical devices, which may include positive pressure therapy devices (including advanced BiPAP modes), stationary and portable oxygen concentrators, suction equipment, and bronchopulmonary clearance devices, depending on the store location.

The RT serves as a content expert and advocate for Mayo Store patients by monitoring therapy devices and following up with patients, caregivers, and medical providers about prescribed equipment and therapy. The RT may recommend home respiratory equipment or therapy to the patient care team, identify safety concerns or noncompliant use, and educate patients and caregivers on equipment. The RT may also provide continuing education to Mayo Clinic and outside facilities and, at some locations, attest to proper dispensing of respiratory home medical equipment.

The RT works with medical providers to support effective equipment selection, dispensing, handoff, and billing. This includes using the electronic medical record to request missing or corrected billing documentation, helping care teams select appropriate products, directing providers to vendors for products not supported by the Mayo Store, and following up on patients’ or caregivers’ educational and therapy challenges at home.

The RT collaborates with the Mayo Store billing office on required documentation, paperwork discrepancies, equipment usage, and insurance fee schedules. The RT also helps process prescription faxes through a closed-loop process to support timely dispensing and treatment initiation, and works with providers to obtain modified or corrected medical documentation. Depending on location, the RT may share an after-hours and holiday call rotation for limited durable medical equipment and oxygen setups supporting discharging patients and contracted programs.

Requirements

• Associate degree or higher from an accredited Respiratory Care Program.
• National Board for Respiratory Care entry-level certification (CRT) before the first day of Mayo employment.
• Registered Respiratory Therapist (RRT) credential upon hire or by the end of one year of employment, maintained throughout employment.
• Respiratory Practitioner License in good standing for the state where the store is located at hire, maintained as active and in good standing throughout employment.
• Valid driver’s license if applicable; supplemental staff or non-oxygen sites that do not require call do not require one.
• Strong human relations skills and effective communication ability.
• Good decision-making and judgment capabilities.
• Understanding of medical terminology specific to the work area.
• Organization, efficiency, ability to manage multiple functions, and ability to work independently.
• Proficiency with technical office equipment, including computers, printers, telephone systems, fax machines, copiers, adding machines, and other job-specific office technology.
• Physical and mental stamina for a potentially fast-paced, stressful environment; the position may require being on one’s feet 90–100% of the time.
• Ability to tolerate repetitive hand motion.
• Ability to lift up to 50 pounds.

Nice To Haves

• Experience in healthcare, especially medical business, medical billing, and insurance processing.
• Basic computer skills in Microsoft Office applications and Epic.
• Retail knowledge of merchandising, inventory control, new product research, and training employees and patients on products.

Responsibilities

• Dispense, monitor, and troubleshoot prescribed respiratory home medical devices, including applicable positive pressure therapy, oxygen, suction, and bronchopulmonary clearance equipment.
• Monitor therapy devices and follow up with patients, caregivers, and medical providers regarding prescribed equipment and therapy.
• Recommend appropriate home respiratory equipment or therapy to patient care teams to support patients’ quality of life at home.
• Notify patient care teams when safety concerns, potential harm, or noncompliant use of prescribed therapy is identified.
• Educate patients and caregivers about respiratory therapy equipment and provide continuing education to Mayo Clinic and outside facilities when requested.
• Provide attestation for proper dispensing of respiratory home medical equipment at locations where required.
• Work with medical providers to support appropriate equipment selection and an efficient dispensing, handoff, and billing experience.
• Use the electronic medical record to contact patient care teams about missing or corrected medical equipment billing documentation.
• Refer providers to an appropriate vendor when a needed product is not supported by the Mayo Store.
• Follow up with care teams about ongoing educational or therapy challenges affecting patients or caregivers at home.
• Coordinate with the Mayo Store billing office on billing documentation, paperwork discrepancies, equipment use, and insurance fee schedules.
• Accept, process, and complete prescription faxes through a closed-loop process to facilitate timely dispensing and treatment initiation.
• Use clinical knowledge to help billing office and non-RT staff identify appropriate equipment, prescriptions, and usage, and liaise with providers to obtain corrected or modified documentation.
• Depending on location, participate in after-hours and holiday call rotation for limited durable medical equipment and oxygen setups supporting discharging patients and contracted programs.

Benefits

• Medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• HSA and FSAs for eligible expenses.
• Competitive retirement package.
• Competitive compensation.
• Comprehensive benefit plans.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree