Respiratory Therapist - Mayo Clinic Store

Mayo Clinic • Phoenix, AZ

2d • $31 - $42

About The Position

The Mayo Clinic Store Respiratory Therapist (MCS RT) supports patients and the Mayo Store team by dispensing, monitoring, and troubleshooting prescribed respiratory home medical equipment. Depending on the location, equipment may include positive pressure therapy devices, including advanced BiPAP modes; stationary and portable oxygen concentrators; suction; and broncho-pulmonary clearance equipment.

The RT serves as a clinical resource and patient advocate, following up on therapy and communicating with patients, caregivers, providers, and care teams about equipment and treatment. The role includes identifying safety concerns or non-compliant therapy, recommending appropriate home respiratory equipment, and educating patients, caregivers, Mayo Clinic staff, and outside facilities. The RT may attest to proper equipment dispensing at some locations and works with providers to support an efficient dispensing, handoff, and billing process.

Responsibilities also include coordinating documentation and prescriptions with providers and the Mayo Store billing office, supporting timely prescription processing and treatment initiation, and applying clinical knowledge to help staff select appropriate equipment and prescriptions. Depending on the location, the RT may participate in an after-hours and holiday call rotation for limited durable medical equipment and oxygen setups supporting discharged patients and contracted programs.

Requirements

• Associate degree or higher from an accredited Respiratory Care Program.
• National Board for Respiratory Care entry-level certification (CRT) before the first day of Mayo employment.
• Registered Respiratory Therapist (RRT) credential upon hire or by the end of one year of employment, maintained throughout employment.
• Respiratory Practitioner License in good standing for the state where the store is located at hire, maintained as active and in good standing throughout employment.
• A valid driver's license if applicable; supplemental staff and non-oxygen sites that do not require call do not require one.
• Strong human relations skills and the ability to communicate effectively.
• Good decision-making and judgment capabilities.
• Understanding of medical terminology specific to the work area.
• Organization, efficiency, ability to handle multiple functions, and ability to work independently.
• Proficiency with technical office equipment, including a computer, printer, telephone system, fax machine, copier, adding machine, and other job-specific office technology.
• Physical and mental stamina to work in a potentially fast-paced, stressful environment, possibly standing 90–100% of the time.
• Ability to tolerate repetitive hand motion.
• Ability to lift up to 50 pounds.

Nice To Haves

• Experience in healthcare, particularly medical business, medical billing, and insurance processing.
• Basic computer skills in Microsoft Office applications and Epic.
• Retail knowledge of merchandising, inventory control, new product research, and product training for employees and patients.

Responsibilities

• Dispense, monitor, and troubleshoot prescribed respiratory home medical devices.
• Monitor therapy devices and follow up with patients and caregivers about their use and treatment.
• Communicate with patients, caregivers, medical providers, and care teams regarding prescribed equipment and therapy.
• Recommend appropriate home respiratory equipment or therapy to support patients' quality of life.
• Notify the patient care team of identified safety or harm concerns in the home or non-compliant use of prescribed therapy.
• Educate patients and caregivers about respiratory therapy equipment and provide continuing education to Mayo Clinic and outside facilities when requested.
• Attest to proper dispensing of respiratory home medical equipment at locations where required.
• Work with providers to support appropriate product selection, equipment dispensing, handoffs, and billing.
• Use the electronic medical record to contact care teams about missing or incorrect medical equipment billing documentation.
• Refer providers to an appropriate vendor when the Mayo Store does not support a needed product.
• Follow up with care teams regarding ongoing educational and therapy challenges experienced by patients or caregivers at home.
• Work with the Mayo Store billing office to update billing documentation and address paperwork discrepancies or patient equipment usage questions.
• Help process prescription faxes through a closed-loop process to support timely dispensing and treatment initiation.
• Help billing office and non-RT staff identify appropriate equipment, prescriptions, and equipment usage, and liaise with providers to obtain modified or corrected documentation.
• Depending on location, share after-hours and holiday call rotation for limited durable medical equipment and oxygen setups.

Benefits

• Multiple medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Affordable vision plan with a national network.
• Health Savings Account and Flexible Spending Accounts for eligible expenses.
• Competitive retirement package.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree