Respiratory Supervisor (TeleCare)
About The Position
The Respiratory Supervisor is responsible for the general operation and leadership of all Chronic Care Programs managed under the TeleCare team. SuperCare Health (SCH) is the foremost post-acute, in-home respiratory care provider in the Western U.S., dedicated to serving the healthcare needs of our expanding patient population for nearly 50 years. Specializing in respiratory and chronic disease management, we have earned our position as a leader in the industry by delivering innovative solutions that significantly enhance the quality of life for our patients. In addition to our well-established respiratory care division, we are proud to announce the launch of our Diabetes division, further expanding our comprehensive healthcare services. Our unwavering commitment to excellence has established us as a trusted partner for healthcare providers nationwide.
Requirements
- Valid RCP License
- Valid RRT CA License
- High School diploma required.
- Three (3) years’ experience of customer service or transaction processing in a Managed Care setting required.
- Working knowledge of MS Office including Word, Excel, and Access with proficient typing skills.
- Understanding of Android and IOS systems.
Nice To Haves
- Medicare Advantage and Medicare Advantage Part D health plan with knowledge of enrollment activities preferred.
- Good leadership qualities and desire to coach the team
- Detail oriented and able to learn and follow policies and procedures
- Able to respond to common inquiries or problems in a professional manner,
- Able to handle heavy workload, and adapt to a high growth, rapidly changing environment
- Flexible, have good judgment, analytical skills and ability to work as a member of a team
- Able to work independently and to be organized in their work to ensure that tasks are completed in a timely manner.
- In possession of excellent communication skills and be professional when dealing with all aspects of the programs.
- Experienced in computer programs such as word, excel, Smart Sheet,
Responsibilities
- Day to day supervision of TCT RT, Care Coaches, Sleep Coaches, and related outsourced entities
- Manage the processes and operation for all care management software, such as conducting training, providing necessary support, and help create clinical pathways and workflows related to implementation of care management software.
- Trains and supports staff as necessary, work collaboratively with the Clinical Operations Manager and Director of Respiratory Services to recruit, interview, and hire appropriate candidates for the TeleCare team.
- Responsible for team member’s timesheets and monthly on call scheduling; assures completion of weekly call logs.
- Performs team member weekly reviews as well as monthly team meetings.
- Prepares and present data reports and plans of action to reporting Clinical Operations Manager and Director of Respiratory Services.
- Provides coaching and corrective action plans to employees under the supervision of the Clinical Operations Manager.
- Oversight of but not limited to RDT Process, TCT phone ques, Sleep Coach processes, PAP Unbilled Revenue, Clinical review processes, DF task management and Dept CFI responses
- Day to Day execution of CCM programs (C-19, iBreathe, NIV Plus, iAmStrong, iSleep)
- Supports purchasing escalations
- Provides alternative products or therapy options related to back orders
- Travel associated with team oversight, including but not limited to: Overnight travel, Conference/Training seminar, Out of state travel
- Works within developing software systems (i.e., Chronic Care Programs).
- Reviews all information for accuracy and completeness in regards to the enrollment of patients into all Chronic Care Programs and maintains program information on all patients with in the electronic documentation system and additional data base.
- Maintains equipment logs, and inventory.
- Schedules Interdisciplinary Care Team meetings, acts as a conduit to all members of the TCT, supports marketing department, and attend offsite trainings.
- When necessary responds to telephonic, electronic, and written inquiries from in house departments, care client staff including, care managers, and clinical staff. Responds to patient and family inquiries.
- Other duties as assigned.
Benefits
- Medical
- Dental
- Vision
- Flexible Savings Account
- 401K
- Voluntary Life Insurance
- Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
- Paid Training
- Paid Time Off
- Sick Time
- Growth Opportunities
- Employee Referral Reward Program
- Employee Discount Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
