Respiratory Equipment Specialist

AdaptHealth, LLC•Odessa, TX

About The Position

The Respiratory Support Technician provides comprehensive direct and indirect patient care services in home, office, and hospital environments in accordance with governmental, accrediting, and organizational policies and procedures. The role helps ensure patients receive appropriate goods and services efficiently and satisfactorily, and serves as a subject matter expert who conducts new-hire training and mentors team members. The specialist collaborates with respiratory department staff and program and operations managers to instruct patients on respiratory equipment, set up and fit PAP equipment and masks, provide follow-up care, troubleshoot equipment, and maintain working knowledge of respiratory programs and home medical equipment products. The role also completes required documentation, supports reimbursement and billing documentation, protects patient confidentiality, follows safety and infection-control procedures, and contributes to quality improvement and community outreach.

Requirements

High school diploma or equivalent.
Valid and unrestricted driver's license from state of residence.
Equipment repair or maintenance skills.
Proficiency with computer systems and database applications.
Understanding of basic medical terminology.
Knowledge of insurance verification processes.
Strong attention to detail and organizational skills.
Ability to work under time constraints and manage multiple priorities.
Written and verbal communication skills.
Professional demeanor in patient and staff interactions.
Commitment to confidentiality and data security protocols.
Ability to work independently with minimal supervision and availability for extended hours when required.
Ability to work outside of normal business hours.
Requires travel throughout the service area and use of personal vehicles.
Ability to access patients' residences as needed.
Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use.
Ability to sit for long periods and work with a computer screen.
Ability to assist in pulling a patient weighing approximately 130 pounds to a sitting position.
Must be able to lift 50 pounds as needed.
Mental alertness to perform the essential functions of the position.
Ability to communicate effectively in writing and verbally with internal and external customers, demonstrating empathy, compassion, courtesy, and respect for privacy.

Nice To Haves

Work-related construction, general manual labor, military, equipment repair, or maintenance skills are considered related experience.
Exact job experience means experience performing the listed tasks in a Medicare-certified HME environment that routinely bills insurance.
Knowledge of respiratory therapy or DME services is preferred.

Responsibilities

Collaborate with Respiratory Department Staff, CPAP/BIPAP Program Managers, and Operations Managers to provide equipment instruction, service, and troubleshooting for respiratory patients.
Set up and fit PAP patients with appropriate equipment and masks, communicating instructions and processes professionally and clearly.
Conduct patient follow-up calls and visits to ensure optimal care outcomes, and contact clinical support when urgent needs are identified during home visits.
Perform routine preventative maintenance checks and simple repairs according to company policy and manufacturer guidelines, and troubleshoot equipment failures.
Report equipment hazards and product incidents in accordance with company policies and procedures.
Maintain working knowledge of current Respiratory Programs and HME products and services.
Complete required company, insurance, and government paperwork accurately and on time, including delivery tickets, safety checklist forms, patient booklet receipts, ABNs, AMAs, and equipment-specific instruction and cleaning forms.
Develop and maintain basic reimbursement knowledge to ensure proper documentation for billing purposes.
Maintain patient confidentiality and follow HIPAA guidelines and AdaptHealth's Compliance Program, including completing assigned compliance training and educational programs.
Follow procedures for PPE, infection control, and hazardous materials handling.
Assist with implementation of quality improvement programs to meet company standards.
Promote services and products to community referral sources as appropriate.
Conduct new-hire training and mentor team members.
Perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid Time Off plans, including 6 paid holidays.
Employee Stock Purchase Plan.
Paid Parental Bonding Leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
CVS Minute Clinic and Teledoc access.
Spousal Advantage Reimbursement Plan.
Identity Theft Protection and Legal Plan.