Resourcing and Deployment Manager

PwC•Toronto, ON

10d•CA$81,900 - CA$131,900

About The Position

A career in Resourcing and Deployment, within Business Enablement will provide you with the opportunity to support the Tax line of service in workforce management, helping our network become more agile in the evolving markets we serve by ensuring the right people are assigned to the right projects at the right time. As a team, we optimize capacity sharing and enable the delivery of PwC services to our clients through our staffing strategy, emphasizing forecasting, utilization, and workload balance while also prioritizing development and diversity initiatives.

Requirements

Solid understanding of Resource Management, including forecasting, strategic planning, and how these elements connect to overarching business strategy.
Proficiency in data analysis and storytelling through data; with the capability of interpreting findings to provide actionable insights
Exceptional communication skills (both written and verbal) with a proven track record to negotiate and influence effectively in high-stress situations while maintaining composure and empathy; consult with others, build relationships, facilitate group discussions, and execute on change management activities
Demonstrated ability to make independent decisions and exercise excellent judgment without oversight.
Experience in leading and coaching teams, with a proven record in strategic and creative thinking.
Strong problem-solving skills, with a clear understanding of the business impacts of resourcing decisions.
Aptitude for addressing and de-escalating client concerns independently, maintaining professionalism in all interactions.
Ability to manage ambiguity and complex projects, think strategically, and demonstrate agility under tight deadlines.
Experienced in setting priorities, meeting, and exceeding deadlines while maintaining a high level of integrity and confidentiality.
Proven track record of effective change management execution and the ability to deal confidently with partners and staff at all levels.

Nice To Haves

Develop expertise in RM technology, particularly Team Builder Staffing & Deployment, to support assignment planning, allocations, forecasting, and reporting, and deliver training on all Team Builder modules to staff, while focusing on technological enhancements and the development of new tools for continuous improvement

Responsibilities

Strategically plan and oversee the allocation of Client Service Staff (CSS) to ensure; alignment with firm’s strategic priorities, achievement of business metrics, and resolving unassigned clients and reallocations for new CSS joiners/leavers
Utilize continuous planning and scheduling to meet firm utilization targets, with a primary focus on staff leverage and peak season metrics
Gather information on staff career goals, strengths, and areas of opportunities to effectively match the right staff with the right client engagements
Collaborate and team with RM professionals to; share best practices, continuously improve processes, facilitate staff borrowing/lending and secondments, and participate in team initiatives for technology enhancements that drive operational improvement
Coach and oversee RM specialists, ensuring adherence to strategic resourcing processes and junior staffing procedures
Build strong relationships within the line of service to establish oneself as a trusted advisor while also promoting and focusing on resource sharing across regional counterparts
Analyze productivity reports and business needs to develop actionable plans for workload balancing, utilization improvements, and the creation of new career paths that align staff interests with firm needs
Review and analyze financial results monthly, partnering with local leadership to recommend solutions on operational matters such as utilization, chargeable hours, and headcount adjustments
Develop expertise in RM technology, particularly Team Builder Staffing & Deployment, to support assignment planning, allocations, forecasting, and reporting, and deliver training on all Team Builder modules to staff, while focusing on technological enhancements and the development of new tools for continuous improvement
Ensure staff assignments comply with firm quality standards (QMSE)