Resources and Information Specialist, Employment Services

Youth Services Bureau of Ottawa•Ottawa, ON

3d•CA$64,646 - CA$77,605•Onsite

About The Position

The Resource and Information Specialist role at the Youth Services Bureau - Employment Services is a pivotal position demanding a strong commitment to exemplary, purpose-driven customer service. Serving as the primary point of contact, the incumbent will possess a comprehensive understanding of our services and referral processes to facilitate informed decision-making.

Requirements

Degree or diploma in social sciences, employment counselling, social work or related degree.
Two years related client service experience working with public in an employment setting
Strong knowledge and understanding of current labour market trends, employment support services, vocational training opportunities, employment related web sites and youth and adult learning approaches
Familiar with Ontario Works and Employment Insurance initiatives
Excellent verbal and written communication skills in English and French
Detail and task-oriented with demonstrated self-management and time-management skills
Excellent customer service skills and proven ability to work effectively in a multi-cultural environment with co-workers, clients, and community partners
Strong teamwork, cooperation, listening, planning and organizing skills
Advanced knowledge of Microsoft Office suites and strong digital skills to navigate multiple technology platforms and adapt to evolving technologies.
Successful applicants will be required to provide a clear Vulnerable Sector Check or Broad Police check obtained within the past six (6) months, as a condition of employment with YSB.
To confirm language proficiency required for this position, successful candidates may be requested to undergo an oral and written assessment conducted by a third-party provider, arranged by YSB. Candidates must meet the minimum required linguistic profile before their employment start date.

Nice To Haves

CCDP certification will be considered as asset
Additional language skills will be considered a strong asset (i.e. Somali, Arabic, etc.)
Experience working in a recruitment or employment support agency considered an asset

Responsibilities

Welcome visitors in a friendly, proactive, and efficient manner, serving as a customer liaison for Youth Services Bureau employment programs.
Collaborate across teams, offering general support and ensuring direct client service.
Maintain knowledge of local community support services, replenish promotional and resource materials, and ensure an organized and clean resource area.
Utilize solution-focused techniques and trauma-informed practices.
Provide, update and assist clients/users with skills development information and resources to support life stabilization needs.
Based on client needs-assessment provide orientation/information, tools, strategies and support, for job search activities.
Develop and facilitate employment and interest-based workshops; topics based on trends, needs and gaps identified through feedback and team sessions both virtually and in-person
Promote proactively the Integrated Employment Services (IES) program internally and externally to ensure appropriate referrals.
Maintain strong knowledge of internal and external community services and liaise with community organizations as needed.
Accurately and in a timely manner document resource centre activity in client notes and respond to communications
Maintain in-office procedures, ensuring client privacy and relevant documentation.
Collect and provide as requested, appropriate information for the performance measurement of Youth Services Bureau employment services.
Ensure IESD (Integrated Employment Services Delivery) services adhere to program guidelines, review them annually and propose changes to the coordinator if necessary.
Support other Employment Services staff, when necessary, attend meetings, and actively participate in organizational activities.
Engage in cross-team service coordination, collaboration, and training.
Represent the agency in the community.
Actively pursue opportunities to develop job-related skills and knowledge.
Assist with goal setting for the program and team, contributing to continuous improvement practices.
Follow policies and procedures outlined in program guidelines and agency policy.
Ensure all services provided align with Youth Services Bureau ‘s mission, values, Customer Service Charter, and Staff Code of Conduct