Employment Services Specialist - Austin Human Resources

City of Austin•Austin, TX

2d•Hybrid

About The Position

Austin Human Resources is committed to fostering a safe, healthy, and high-performing work environment for all City of Austin employees. Through strategic leadership, collaboration, and a focus on continuous improvement, we support departments in creating workplaces where employees can thrive and deliver exceptional service to the community. We are currently seeking a committed Employment Services Specialist to support the City of Austin’s hiring efforts through targeted employment services and community engagement. This role provides one-on-one career guidance, facilitates job readiness workshops, coordinates City job fairs, and partners with community organizations to strengthen access to employment opportunities. It also plays a key role in processing Criminal Background Investigations (CBI), ensuring compliance, conducting research, and supporting broader Talent Acquisition initiatives. If you are passionate about helping job seekers connect with meaningful opportunities, ensuring fair and consistent hiring practices, and contributing to a mission-driven HR team, we invite you to apply and support the City of Austin’s commitment to accessible and equitable employment.

Requirements

Graduation with a Bachelor’s degree from an accredited college or university with major course work in a related field.
Experience may substitute for education up to the maximum of four (4) years
Knowledge of interviewing and assessment techniques and procedures.
Knowledge of Federal, State and local laws and ordinances.
Knowledge of city practice, policy and procedures.
Skill in oral and written communication.
Skill in handling multiple tasks and prioritizing.
Skill in using computers and related software.
Skill in planning and organizing.
Skill in data analysis and problem solving.
Ability to conduct interviews.
Ability to develop and deliver presentations and/or training.
Ability to gather and analyze data for reports.
Ability to establish and maintain good working relationships with other City employees and the public.

Nice To Haves

Experience working with diverse populations and/or multicultural communities
Strong oral and written communication skills
Experience and competency in preparing and delivering presentations
Proficiency with Microsoft Word, Excel, and PowerPoint
Experience with criminal background investigation processes
Experience with research, data analysis, or records management
Customer service experience (phone, in person, virtual)
Bilingual

Responsibilities

Interviews clients to assess client needs regarding employment opportunities, explaining requirements of available employment opportunities, and requirements of available program services.
Informs clients regarding education, experience, skills, interest and other relevant data to explore clients' employment opportunities.
Accepts and processes applications for the City of Austin.
Builds partnerships with other employment and social service programs to provide maximum benefit for clients and to discuss ways to improve services utilizing available resources in the most efficient manner.
Determines employers' job requirements and refers qualified clients.
Tracks and reports referred clients who gain employment as a result of referrals.
Provides information and refers clients to employment, training and other social service programs through the exploration of needs, resources, and other issues.
Contacts City of Austin Departments and other employers to obtain information on their organization, hiring practices, job openings and other information.
Coordinates and delivers employment seminars and other training.
Tracks, analyzes, and reports client services usage.
Represents the City of Austin at job fairs.
Processing Criminal Background Investigations (CBI), ensuring compliance, conducting research, and supporting broader Talent Acquisition initiatives.