Resource Specialist

County of Adams•Adams, WI

2d•Onsite

About The Position

Provides intermediate-to-advanced human services support to community members, including individuals age 17 1/2 and older with disabilities and older adults. Assists the public and their support systems by providing information, options counseling, long-term care program eligibility determination, enrollment and disenrollment counseling, advocacy, and connections to appropriate community-based services and supports. Work is performed under the limited supervision of the Aging and Disability Resource (ADRC) Supervisor and Aging and Disability Services Manager. All duties are performed within the scope of services of the Aging and Disability Resource Center. It is unlikely an employee will perform all the duties listed on a regular basis, nor is the list exhaustive in the sense it covers all the duties that an employee may be required to perform. The examples are merely indicative, not restrictive.

Requirements

Bachelor's degree in social work, sociology, human services, or related field and moderate experience in State and Federal support programs, social work, administrative operations, human services, or equivalent combination of education and experience.
Obtain Adult Long Term Care Functional Screener certification within six (6) months of hire.
Valid driver's license in the State of Wisconsin.
Familiar with County and department policies and procedures to include emergency and inclement weather policies
Ability to prioritize and manage multiple, concurrent projects
Attention to detail and ability to effectively organize time and anticipate, plan and successfully respond to changing circumstances
Ability to complete long term care functional screening for individuals wanting services but cannot privately pay
Ability to assist and counsel clients
Knowledge of state-run long term care programs
Ability to make arithmetic computations using whole numbers, fractions and decimals
Ability to operate and use standard office equipment
Knowledge and ability to use standard office and position-specific software
Ability to effectively communicate both verbally and in writing
Ability to establish and maintain effective working relationships with co-workers, supervisors, other departments and the general public.

Responsibilities

Provide customer driven information and assistance via phone, email, or in person on a wide variety of local resources that are accurate, objective, and relevant to the individual’s expressed goals.
Provide option counseling to assist consumers, their families, and caregivers about the options available to meet long term care needs and factors to consider in making long term decisions.
Assist individuals with the functional and financial requirements to access publicly funded Long Term Care programs.
Assist individuals with the Medicaid application process.
Provide information about enrollment and/or disenrollment options for individuals looking to enroll or disenroll from Long Term Care programs.
Provide short term care coordination to individuals who have complex care needs.
Participate in marketing and outreach activities.
Collaborate with other service providers and community organizations.
Advocate for individuals and groups within the target populations when needed services are not adequately provided. This may include helping individuals navigate barriers or working with partners and systems to address service gaps and improve access or quality.
Performs other related functions and duties as assigned or required and may serve on related work groups, projects, committees, and/or community projects as assigned.