Resource Specialist (Child Parent Psychotherapy)

Rising Ground • Queens, NY

11d • Hybrid

About The Position

The Resource Specialist supports children and families in Rising Ground’s Child Parent Psychotherapy (CPP) program. The role conducts home, school, and virtual visits as needed; helps families access services; identifies resources; assists with referrals; and may accompany parents to service providers. The Resource Specialist coordinates visits and referrals with therapists and supervisors and helps ensure case records are complete and accurate.

The position also provides program and administrative support, including reviewing documentation, obtaining school and medical reports, recording information in Connections, maintaining case files, and archiving closed records. The work takes place in clinic, field, and corporate office settings in Queens, with visits to homes, schools, and other locations as needed. This is a full-time, non-exempt position of 35 hours per week. Daily schedules vary and may include daytime, afterschool, and evening hours, occasional weekends, and one late evening per week as needed. The position requires in-person work in New York City at least three days per week and travel to other agency sites and locations, including weekly home visits.

Requirements

• High school diploma or associate degree.
• At least two years of prior experience in child welfare.
• Strong organizational and computer skills.
• Proficiency in Microsoft Word, Outlook, Excel, PROMIS, and Connections.
• Ability to work a flexible schedule, including one late evening per week as needed.
• Authorization to work in the U.S.
• Ability to work in person in New York City at least three days per week.
• Ability to travel to other Rising Ground sites and various locations as required, including weekly home visits.

Nice To Haves

• Driver’s license.
• Bilingual in English and Spanish.

Responsibilities

• Conduct in-home, school, and virtual visits for therapists as needed and complete required visit documentation.
• Identify resources for children and families, assist therapists with referrals, and accompany parents to service providers.
• Build partnerships with outside service providers and make referrals as needed.
• Review case records and report missing documentation to supervisors.
• Obtain school and medical reports, document information in Connections using the appropriate progress note template, and file printed copies of important documents in case records.
• Maintain consistent communication with therapists and supervisors regarding records, referrals, and visits.
• Archive case records and perform general administrative duties as needed.
• Attend outreach meetings and events as needed.
• Participate in mandatory weekly individual and unit supervision, required training, and general staff meetings, and serve on committees as assigned.
• Perform other related duties as assigned by the supervisor.

Benefits

• Health, dental, and vision insurance.
• 401(k) with company match.
• PTO policy including 11 paid holidays, paid sick time, paid vacation, and paid personal days.
• Reimbursement of work-related travel expenses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED