Resource Specialist, Rapid Rehousing

The Primavera Foundation•Tucson, AZ

1d•Hybrid

About The Position

The Resource Specialist, Rapid Rehousing will be responsible for conducting initial intake and eligibility evaluations, maintaining a caseload, and working with participants to create individualized Housing Stability Plans. This role involves assisting participants with housing searches and applications, aiming to place them into units within 30 days of intake. The specialist will provide ongoing advocacy and mediation between clients and landlords, maintain positive landlord relationships, and resolve tenancy issues. They will conduct home visits and case management using the Critical Time Intervention model, perform ongoing needs assessments, and coordinate care with other community support providers. Additionally, the role involves assisting with mainstream benefit applications, facilitating resource sharing, completing housing inspections and move-in tasks, and ensuring 100% accuracy in financial processes according to HUD regulations. Data entry into the Homeless Management Information System (HMIS) with 99% accuracy and meeting timeliness standards is crucial. The goal is to achieve a 90% success rate for participants leaving the program stably housed and not returning to homelessness within 12 months. Maintaining confidentiality and privacy of participant information, with a minimum of 95% accuracy in case file audits, is also required. Participation in trainings, team meetings, and other organizational events is expected, along with consistently demonstrating Primavera’s guiding principles.

Requirements

Bachelor’s degree in Social Work or related field.
Two years’ experience in a social services program providing case management services.
One-year experience working with people who are low-income and/or experiencing homelessness.
Have a level one fingerprint clearance card, or ability to obtain one within 30 days of hire
Have CPR/1st Aid certification, or obtain within 90 days of hire
Must have reliable transportation, a valid driver’s license, a clean driving record, current registration, and proof of insurance coverage to attend off-site meetings and conduct home visits
Ability to work professionally with a diverse and sometimes challenging population—excellent people skills and conflict resolution skills.
Extensive knowledge of services for individuals and families experiencing homelessness, familiarity with the greater Tucson community, including mainstream social services, employment, and housing options.
Ability to work effectively, compassionately, collaboratively, and efficiently with program participants, the public, staff, landlords, and volunteers.
Excellent organizational and time management skills, able to perform duties successfully with minimal supervision.
Proficient computer skills, experience using software including Microsoft Suite with emphasis in Outlook, Word, Excel, and use of database systems.
Strong and effective written and oral communication skills

Nice To Haves

Bilingual (English/Spanish)
Four years providing case management services in a social work setting
Two or more years’ working with people who are experiencing homelessness
One-year experience and demonstrated proficiency with web-based database program(s).

Responsibilities

Conduct initial intake/eligibility evaluation and documentation per HUD standards
Maintain a caseload and work with participants to create individualized Housing Stability Plans, ensure consistent and meaningful engagement with assigned households
Assist with housing search and application processes, consistently move participants into units within 30 days of intake
Provide ongoing advocacy and mediation between client and landlord, maintain good working relationships with landlords, and urgently assist in resolving tenancy issues that may arise
Conduct home visits and case management using Critical Time Intervention model (training provided)
Conduct ongoing need assessment and review utilizing tools provided by leadership
Communicate with the household’s other community support providers as needed to effectively coordinate care
Assist with applications for mainstream benefits, facilitate effective ongoing resource share and connection throughout the length of the program
Complete housing inspections, other move-in tasks, and paperwork to program standards
Maintain 100% accuracy in financial processes such as adhering to eligible costs per HUD regulations, internal expenditure workflows, etc.
Complete data entry including case notes in the Homeless Management Information System (HMIS), maintain 99% accuracy, and consistently meet timeliness standards
Maintain a 90% success rate of people leaving the program stably housed, not returning to homelessness within 12 months of program exit
Maintain confidentiality and privacy of participant information, as well as maintain a minimum of 95% accuracy in case file audits
Participate in trainings, team meetings, and other organizational events as assigned by leadership
Consistently demonstrate Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership.
Other duties as assigned by leadership