Rapid Rehousing Coordinator

UMOM New Day Centers•Phoenix, AZ

1d•Onsite

About The Position

Founded in 1964, UMOM is Arizona's largest provider of services for families experiencing homelessness. Our mission is to end family homelessness by restoring hope and rebuilding lives. With an annual operating budget of $23 million dollars, UMOM provides shelter, supportive services, and housing programs to families and individuals experiencing homelessness in Maricopa County. UMOM serves over 15,000 unique individuals across all our services annually, including those families receiving support at the Family Housing Hub, Maricopa County's family coordinated entry system. The Housing Coordinator is responsible for supervising the case management of assigned reports and operations of an assigned UMOM housing program with a specific focus on families. This position is responsible for providing support and supervision to direct reports, as well as assist with monitoring of grant compliance and management.

Requirements

High School or GED Diploma, required
Bachelor's degree, ideally in a related field or Master's degree, preferred
Minimum three years of professional experience, with at least two years of experience in relevant roles (e.g. social services, homeless services, non-profits, real estate, housing advocacy, and/or community-based positions)
Minimum of two years' experience working directly with landlords, property managers, real estate investors, and/or affordable housing developers
Previous experience in case management and working with low-income/at-risk/homeless individuals, strongly preferred.
Case Management experience preferred.
Bilingual English/ Spanish preferred.
Knowledge of community resources and understanding of community health and social service system.
Knowledge of programming related to homeless services and trauma-informed services is preferred
Knowledge of Rapid Rehousing/Tenant-Based Rental Assistance programs is preferred
Demonstrated successful performance outcomes
Proficiency with Windows operating system, Microsoft Word, Excel, Power Point and Outlook
Previous experience with Efforts to Outcomes (ETO) or HMIS is preferred.
Valid Level One Fingerprint Clearance Card or the ability to obtain one
Ability to clear the Central Registry Screening from the Department of Child Safety & Adult Protective Services.
Ability to comply with and pass all required background check and drug screening requirements, including but not limited to pre-employment and random drug screening as required/requested.
Valid AZ Driver's License and a driving record that falls within UMOM's policy 50/100 level of car insurance coverage.
This is a Safety Sensitive position.
Willingness to embrace and actively support the unique culture and values of UMOM
Ability to focus on the tasks and details relevant to the position and the organization, while also switching quickly between tasks
Ability to exercise excellent independent judgment and take ownership of decisions
Ability to think on a broad, systems-level relative to the scope of the position
Ability to work independently and self-manage to achieve goals while being a strong team player
Ability to organize, meet deadlines, prioritize and delegate appropriately
Ability to cope with and embrace change, risk, and uncertainty
Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse opinions; enthusiasm for helping drive change as UMOM becomes a more data-driven organization

Nice To Haves

Bachelor's degree, ideally in a related field or Master's degree, preferred
Previous experience in case management and working with low-income/at-risk/homeless individuals, strongly preferred.
Case Management experience preferred.
Bilingual English/ Spanish preferred.
Knowledge of programming related to homeless services and trauma-informed services is preferred
Knowledge of Rapid Rehousing/Tenant-Based Rental Assistance programs is preferred
Previous experience with Efforts to Outcomes (ETO) or HMIS is preferred.

Responsibilities

Manage Housing case managers' programs according to established policy and procedures.
Ensure program goals are met, according to grant requirements.
Oversee process for determining eligibility of all prospective UMOM RRH clients.
Oversee process for developing housing plans for all UMOM shelter clients.
Collaborate with all UMOM and community housing and shelter programs to determine the most appropriate housing interventions.
Review client files and ensure data entry and accuracy and provide guidance and direction to Housing Case Managers.
Conduct ongoing staff meetings and supervision for Housing Case Managers.
Provide back-up support for Housing Case Managers as needed.
Attend weekly client staffing for housing support.
Oversee housing services for mobile domestic violence housing programs if needed.
Manage partner relationships with property management companies.
Maintain client confidentiality.
Provide individual, weekly supervision to case managers.
Provide reports and documentation for all Rapid Rehousing programs as required.
Assure all client files and case notes are accurate and up to date.
Follow up on intake completion.
Maintain list of housing providers and oversee landlord recruitment for UMOM RRH programs, if needed
Provide support to clients and staff regarding landlord/ tenant issues.
Assist in serving as liaison to housing providers/ landlords when appropriate.
Assist in serving as liaison to HOM Inc. for housing programs.
Develop and maintain client files for specialized grants.
Participate in grant audits.
Comply with established agency policies and procedures.
Reviews client outcomes with each case manager to identify strengths, opportunities, and connect them with the appropriate professional development opportunities to further support their efforts to deliver excellent service.
Other duties as assigned by Leadership and/or Executives.