TAPFIN – Resource Professional

Manpower

6h • Hybrid

About The Position

The Resource Professional role supports the subvendor/supplier program, focusing on its day-to-day operations. This includes implementing and managing the requisition/submittal process, overseeing job placements, troubleshooting issues, and managing ongoing relationships and communication. The role is crucial for maximizing customer satisfaction, building relationships, managing expectations, and resolving conflicts. It involves establishing and developing relationships with hiring managers within assigned clients to ensure satisfaction and profitability of contractor/subcontractor placements. The Resource Professional also helps manage sub-vendor/supplier relationships, ensuring customer satisfaction and quality of placements. They are responsible for understanding contracted terms and conditions, client rules of engagement, and processes. Additionally, they support account growth targets, train users on VMS software, and are involved in program expansion by identifying opportunities and communicating the value of the MSP and RP role. Presentation skills are important for communicating growth opportunities, training, and new business to clients and suppliers. The role requires sharing expertise by keeping the program team, suppliers, and sponsors informed, coordinating onboarding, extensions, and offboarding, and providing guidance on program guidelines and compliance. Establishing a working relationship with the PMO Director(s) and/or PM(s) and participating effectively in a team environment are also key aspects of the role.

Requirements

• Minimum three years staffing industry experience in a vendor on-site or account management MSP role
• Bachelor’s degree in business or related field or relevant business experience

Nice To Haves

• Preferably a minimum of one-year supervisory experience

Responsibilities

• Manage the day-to-day CWS operations for their respective portion of program, including management of the requisition process for assigned client, prioritization of orders and requisitions, expedient issue resolution, and emphasis on responsiveness and customer services for assigned client.
• Maximize customer satisfaction, maintain and build new relationships, manage expectations, and resolve issues/conflicts.
• Establish and develop manager relationships within assigned clients and expand existing manager relationships.
• Help manage sub-vendor / supplier relationship for assigned clients, ensuring optimum customer satisfaction, quality, and placement.
• Fulfill client service through frequent interaction with client managers to ensure satisfaction and identify potential business development opportunities.
• Understand contracted terms and conditions between TAPFIN and the client, including pricing, client rules of engagement, and processes.
• Ensure resolution to day-to-day issues that arise among the contractor/subcontractor population.
• Support account growth targets, training, and administration of VMS software to client and sub-vendor supplier users.
• Develop client Hiring Manager and Supplier relationships, understanding client needs, projects, and the client/TAPFIN relationship goals.
• Drive stronger relationships with suppliers to increase responsiveness, accuracy, and partnership.
• Be prepared to have high-level discussions if/when a client sponsor needs assistance and the Program Manager is not available.
• Understand the RP role in Daily Sales Outstanding (DSO), including the invoice process, supplier invoice resolution, troubleshooting, and investigation of issues.
• Prevent invoice errors through accurate data in VMS tool for pay/bill rates and accurate timesheet approval, job codes, and hours.
• Review DSO report for relevant contractors.
• Participate in program expansion by reviewing expansion opportunities with Hiring Managers.
• Communicate the value of the MSP and RP role to the client, hiring manager, and supplier.
• Be consultative in discussions around MSP solutions, requests, and drive program participation.
• Know project desired outcomes and drive next steps with Hiring Manager.
• Reallocate current team members for needed skills on other projects.
• Be aware of the forecast and how direct HMs are a part of it.
• Make presentations to client hiring managers, suppliers, and internally to communicate growth opportunities, training, and possible new business.
• Present TAPFIN strengths and differences with competitors and how they are expanding to impact the client.
• Communicate with program team, suppliers, and program sponsors, keeping them informed and sharing information regarding contractors, subcontractors, and client needs.
• Regularly contact the client hiring manager to remain aware of project status, gather feedback on consultant progress/performance, and resolve or escalate issues.
• Identify conflicts between the client and suppliers and escalate appropriately.
• Coordinate on-boarding, contract extensions, and offboarding by maintaining awareness of client compliance requirements, start dates, end dates, and extensions.
• Ensure a customer service rapport with client managers and suppliers to understand business and hiring needs and profiles and ensure open communications.
• Provide guidance to suppliers and managers regarding program guidelines, contingent labor policies, and compliance requirements.
• Understand and explain the vision, objectives, initiatives, and process of the Program Management Office (PMO).
• Establish working relationship with PMO Director(s) and/or PM(s).
• Effectively participate in a team environment and help lead the positive work atmosphere.
• Manage requisitions, including creation of job requisitions, intake calls, shortlisting, interview scheduling, and hiring manager/supplier follow-up.
• Manage non-requisition tasks such as extensions, timesheets, and offboarding.
• Monitor, respond to, and work items and activities that come into the program mailbox.
• Responsible for the execution and meeting of program SLAs.
• Responsible for the execution, creation/maintenance, and storage of Program Operating Manuals and SOPs.

Benefits

• Equal opportunity affirmative action workplace
• Celebrate diversity and committed to providing an inclusive environment for all employees
• Recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals
• Reasonable accommodation during the interview process can be provided

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level