Resource Planning & Scheduling Administrator, Senior Associate

Vanguard • Malvern, PA

1d • Hybrid

About The Position

This role is responsible for routing calls or work tasks based on forecasted and real-time volumes and available resources. It involves identifying potential conflicts and proactively resolving resourcing issues. The position also requires establishing and maintaining open communications among internal and external vendor contacts, integrating new and existing technologies into workflows, and analyzing their impact. Additionally, the role supports resource planning and scheduling processes and projects, participates in special projects, and performs other duties as assigned.

Requirements

• Two years related work experience.
• Undergraduate degree or equivalent combination of training and experience.

Responsibilities

• Routes calls or work tasks based on forecasted and real-time volumes and available resources.
• Identifies potential conflicts and proactively resolves resourcing issues.
• Establishes and maintains open communications among all internal and external vendor contacts.
• Integrates new and existing technologies into workflows and communicates to appropriate individuals.
• Analyzes impact, prepares internal partners for change, and creates/updates documented procedures.
• Supports resource planning and scheduling processes and projects as directed by managers.
• Participates in special projects and performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree