Resource Planning Coordinator

CVS Health•Island, KY

1d•$17 - $31

About The Position

The Resource Planning Coordinator schedules providers and ancillary staff across MinuteClinic regions to maintain adequate market coverage and keep clinics open. The role uses multiple scheduling platforms and considers overtime, clinic needs, and the distinctive staffing requirements of retail health clinics. The coordinator works with their direct supervisor, market leadership, and staff to analyze market-level staffing and scheduling plans and related financial reports. This role supports a 40-hour workweek, Monday through Friday, with eight-hour days scheduled between 6 AM and 6 PM. The coordinator manages clinical and non-clinical schedules across multiple regions or states, supports rotating schedules and on-call coverage, and arranges replacements for staff as needed. The position also monitors staffing budgets and scheduling requirements, prepares reports, forecasts seasonal staffing needs, maintains staff profiles and scheduling information, creates orientation schedules, and updates scheduling tools daily.

Requirements

At least 1 year of scheduling experience.
High school diploma or GED equivalent.

Nice To Haves

Knowledge of workforce scheduling practices.
Deadline-oriented, with attention to detail.
Critical thinking and problem-solving skills.
Customer service skills.
Negotiation and influencing skills.
Ability to work independently or collaboratively in a fast-paced environment, in person or virtually.
Ability to prioritize and organize work.
Proficiency with Microsoft Windows.
Comfort navigating web-based applications; prior use of related scheduling software systems is preferred.
Ability to see the big picture.
Ability to communicate effectively with providers, SPMs, ADs, and leadership at all levels.
Change management skills.
Integrity and a positive attitude.

Responsibilities

Schedule and coordinate clinical and non-clinical work schedules for providers and ancillary staff across multiple regions or states using various scheduling tools.
Schedule markets with established rotating schedules and support markets with on-call duties and staff replacements as needed.
Follow scheduling policies, procedures, and timetables.
Monitor staffing and scheduling budgets; generate reports on minimum hours and weekend-shift requirements, overtime and non-clinical-hour trends, and monthly financial trends for Area Directors and the Chief Nurse Practitioner Officer.
Coordinate with market leadership to fill open shifts resulting from vacations, sick days, disability leave, jury duty, and last-minute vacancies while minimizing overtime.
Identify seasonal staffing needs and work with market leadership on staffing models and forecasts.
Create and maintain provider and ancillary staff profiles and information in scheduling systems.
Create orientation schedules.
Update the Clinical Management tool and other scheduling tools daily.