Resource Planner I
EMSAR•Wilmington, OH
•Remote
About The Position
This role involves understanding Service Level Agreements (SLA) and Key Performance Indicators (KPI), utilizing CRM software like SalesForce/ServiceMax, and possessing strong communication and software skills. The position requires coordinating with cross-functional teams to meet customer requirements. The work environment is remote, and the role demands the ability to sit, stand, bend, and reach for extended periods.
Requirements
- General understanding of Service Level Agreements (SLA) and Key Performance Indicators (KPI)
- General experience in SalesForce/ServiceMax or equivalent
- Outstanding interpersonal and written communication skills
- Proficient in Microsoft Office Suite (Outlook, Excel, Word, SharePoint, Teams) and other and cloud-based software
- Understanding of customer requirements and ability to assist with the coordination/interface with cross-functional teams
- High School Diploma or Equivalent AND 1-3 years’ call center and/or customer service experience
- OR Associates degree or higher and/or Trade School diploma AND 1+ years’ call center and/or customer service experience
Benefits
- A great team environment
- Ability to work remotely
- Supportive leadership
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
