Resource Ops & Planning Manager

Stanford Health Care•Palo Alto, CA

2d•$59 - $78•Onsite

About The Position

The Resource Ops & Planning Program Manager is responsible for employee onboarding, resource scheduling, training coordination, staffing models and resource allocation while driving operational excellence across the organization. This is a 6-month Fixed Term role.

Requirements

Bachelor’s degree in Business Administration, Healthcare Administration, Human Resources, or related field preferred
5–7+ years of experience in operations, staffing, workforce planning, program management or a related field
Prior experience managing onboarding programs or operational training initiatives
Strong analytical and problem-solving skills with the ability to translate data into staffing models and resource forecasts
Operational excellence mindset with strong execution and accountability
High attention to detail in compliance-driven environments
Ability to manage competing priorities in a fast-paced setting

Nice To Haves

Background in staffing operations, capacity planning, or centralized operations
Experience using workforce planning, scheduling and project management
Supply chain knowledge preferred

Responsibilities

Enable agility to scale staffing levels in response to changing operational demands
Develop and maintain workforce capacity plans aligned with business objectives
Partner with department leaders to forecast talent needs/staffing gaps using data trends, productivity metrics, and staff burnout indicators
Monitor workforce utilization and recommend adjustments to balance workloads and improve productivity
Support staffing models, scheduling, and resource allocation planning
Oversee day-to-day program execution, ensuring timely fulfillment of staffing needs
Ensure team members and contingent staff are trained, prepared, and deployed effectively
Ensure adherence to labor laws, collective bargaining agreements (CBAs), organizational policies, and healthcare regulations
Maintain strong documentation and audit-ready processes to mitigate risk
Partner with HR to address workforce-related compliance issues
Oversee onboarding, engagement, and offboarding processes for new employees and temp workers
Coordinate onboarding schedules, resources, and cross-functional activities to ensure a consistent employee experience using CICARE principles and service excellence standards.
Promote a positive, inclusive, and high-quality experience for all team members
Track onboarding effectiveness and continuously improve processes, documentation, and timelines.
Develop and manage operational training programs in partnership with functional leaders.
Coordinate training schedules, facilitators, and learning resources.
Monitor training completion, compliance, and effectiveness using defined metrics.
Identify skill gaps and recommend development programs to improve workforce capability.
Establish standardized processes for workforce planning, scheduling, onboarding, and resource management.
Create and manage worker schedules.
Develop dashboards and reporting to monitor staffing, retention, utilization, onboarding progress, and operational performance.
Lead continuous improvement initiatives that increase efficiency, reduce onboarding time and improve resource utilization.
Collaborate with Human Resources, Finance, Operations and department leaders to align workforce planning with organizational priorities.
Communicate staffing plans, operational metrics, and resource recommendations to leadership.

Benefits

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families.
Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other.
C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions.
Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family’s perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination
Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment.
Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above.
People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply.
Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Base Pay Scale: Generally starting at $59.21 - $78.43 per hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.
This pay scale is not a promise of a particular wage.
At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination.
With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.
As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.
Learn about our awards and significant events.