Resource Navigator -CSBG Program

UMOS, Inc. • Milwaukee, WI

11h • $18 - $23 • Hybrid

About The Position

Are you a motivated, results-oriented candidate seeking to put your talents, skills, and experience to work as part of a mission-driven, customer-focused organization? If so, we invite you to join UMOS’ diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. Whether you are passionate about facilitating early childhood development; providing training and career planning for a parent; aiding a farmworker in accessing basic needs and new opportunities; educating at-risk individuals in HIV prevention; or supporting those fleeing domestic violence or human trafficking, UMOS is the place where you can fulfill your passion for helping families, businesses, and communities build better futures.

Requirements

• Associate degree and/or at least two years of experience with the CSBG or other community service programs.
• Two years' experience in case management or any equivalent combination of training and experience, which would provide the following knowledge, skills, and abilities.
• Proficient use of Microsoft Office Suite and other software systems.
• Ability to work independently within established policies, procedures, and guidelines.
• Strong interpersonal and communication skills.
• Bilingual in English and Spanish in verbal and written form.
• Must have a reliable vehicle, possess a valid Wisconsin driver’s license and maintain adequate auto liability insurance.
• Must be able to work flexible and/or irregular hours including on call evening hours, and be able to travel as needed.
• Employment with UMOS is contingent upon successful completion of a criminal background and Driver’s license check prior to commencing employment.

Responsibilities

• Provide efficient, interactive intake services for the CSBG by phone, face-to face or by mail to determine program eligibility using 125% FPL standards.
• Enter program applications into the CSBG electronic data system timely.
• Answer phones, schedule appointments, and provide program information.
• Provide quick, pro-active response to prevent disconnections, adhering to respond within 48hrs from time of request per written crisis policy.
• Coordinate and perform administrative activities and support by storing, retrieving, and integrating information for dissemination to staff and clients, answers and relays calls and messages, with follow-up to recipient in a professional manner.
• Verify earned and unearned income, including wages, child support, TANF, Social Security, Unemployment Insurance, etc.
• Conduct community outreach and provide mobile intake services to community agencies, senior centers, housing/neighborhood centers, etc.
• Conduct home visits as necessary for the elderly, handicapped.
• Respond to applicant questions, assist with verification, and carry out benefits processing in a timely manner.
• Make referrals to our partner programs for CSBG.
• Work as a team member to make CSBG program run as efficiently as possible.
• Participate in program awareness events held throughout the year.
• Provide efficient, interactive intake services for the FPL (Federal Poverty Level Income) face-to -face or by mail to determine program eligibility.
• Follow up with clients, partners, and maintain accurate, confidential client files for FPL cases.
• Track disbursements and communicate with landlords/vendors.
• Attend partnership meetings, health fairs and other community events.
• Performs special projects and other related duties as needed.

Benefits

• Paid time off that will increase over your years of service
• 15 paid holidays annually
• A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment
• The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses
• A variety of support services to promote well-being through the employee assistance program
• Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions.
• UMOS annually contributes at least 3% of employees’ eligible compensation for those participating in the 401(k) Retirement Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree