Resource Manager

Artefact North America•Montreal, QC

3d•Hybrid

About The Position

Join Artefact, a global data and AI consulting firm helping organizations turn data into business impact. With 2,000+ employees across 34 offices worldwide, we partner with leading organizations such as Samsung, L'Oréal, and LVMH to accelerate digital transformation through data and AI. As Artefact continues to grow across the US and Canada, we're looking for a Resource Manager to help support and evolve our resource management function. In this role, you'll help ensure the right consultants and engineers are aligned to the right opportunities at the right time while balancing client needs, consultant development, utilization goals, and business priorities. Resource management at Artefact extends beyond day-to-day staffing and sits at the intersection of project delivery, employee experience, recruiting, workforce planning, learning and development, and business operations. You'll serve as a key partner to consultants, project teams, chapter leads, and recruiting while helping shape the processes, systems, and workforce strategies that support our continued growth. You'll also contribute to broader talent deployment initiatives, including workforce planning, consultant development, onboarding and transitions, and talent and performance discussions.

Requirements

3-5+ years of experience in resource management, staffing, workforce planning, or a related operations role
Experience working in a consulting, agency, technology services, legal, accounting, or other professional services environment
Proven experience coordinating resources across multiple projects, teams, and competing business priorities
Experience with workforce forecasting, capacity planning, utilization reporting, and resource management methodologies
Strong analytical skills and the ability to use data and business context to support staffing recommendations and resource allocation decisions
Strong stakeholder management and influencing skills, with the ability to build relationships and drive alignment across teams without direct authority
Strong organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment
Experience working with reporting tools and resource management systems
Professionalism, discretion, sound judgment, and a proactive, solutions-oriented mindset with a strong sense of urgency
Bachelor's degree in Human Resources, Business, Psychology, Communications, or a related field preferred. Equivalent professional experience will also be considered

Responsibilities

Own and execute the end-to-end staffing process, strategically aligning consultants to client engagements based on skills, experience, availability, career goals, project requirements, and business needs.
Monitor consultant capacity, utilization, project demand, potential extensions, consultant roll-offs, and resource allocation to proactively identify staffing risks, support project health, and anticipate future hiring needs.
Partner with project and engagement leads to understand staffing requirements, including project scope, timelines, budgets, staffing continuity, and required skills.
Manage competing staffing priorities while balancing client needs, consultant development, utilization targets, project requirements, and overall business objectives.
Respond to shifting priorities and time-sensitive staffing needs with a strong sense of urgency, ensuring staffing gaps, conflicts, and resource constraints are addressed quickly and proactively.
Maintain consultant and technical team one-pagers, skills inventories, and other resource data to ensure information remains accurate, current, and actionable.
Maintain staffing and resource management systems, ensuring assignments, staffing requests, consultant profiles, and resource data remain accurate and up to date.
Generate, analyze, and report on key resource management metrics, including utilization, bench time, staffing trends, billable hour forecasts, forecast accuracy, and other operational indicators that support business planning and staffing decisions.
Partner with recruiting, chapter leads, and Finance to support workforce planning, identify future hiring needs, and ensure the organization has the skills and capabilities needed to meet current and anticipated business demands.
Contribute to talent and performance discussions by providing insights into consultant utilization, project experience, skills, and development opportunities while supporting consultant onboarding and project transitions.
Own and enforce staffing processes to ensure consistency, data integrity, and adherence across teams while continuously identifying opportunities to improve workflows, systems, reporting, and forecasting.