Resource Manager

RKL • Lancaster, PA

1d

About The Position

The Resource Manager is a strategic partner to Service Line Leaders and engagement teams, aligning talent deployment, capacity, scheduling, and workforce analytics with client-service needs, utilization goals, team member development, and long-term workforce planning. This role translates service-line strategy, pipeline, and utilization objectives into actionable staffing recommendations; proactively addresses capacity risks and scheduling challenges; and improves resource-management processes, tools, data, and reporting.

Requirements

• Strong business-partnering skills with the ability to translate service-line demand and utilization goals into actionable resource plans.
• Advanced knowledge of resource management, workforce planning, capacity forecasting, scheduling, and talent deployment.
• Strong analytical skills to interpret workforce metrics, identify trends and risks, and provide practical recommendations.
• Ability to develop actionable forecasts, dashboards, KPIs, reports, and recommendations that improve utilization and operational effectiveness.
• Strong critical-thinking, decision-making, and problem-solving skills in a dynamic, deadline-driven environment.
• Excellent communication, relationship-building, facilitation, and organizational skills, with the ability to establish credibility across the firm.
• Bachelor’s degree in business, human resources, operations, finance, analytics, or a related field; equivalent relevant experience considered.
• Typically requires seven or more years of progressive experience in resource management, workforce planning, capacity planning, scheduling, operations analysis, talent planning, or a related function, preferably within a professional-services environment.
• Demonstrated experience partnering with business leaders to align workforce capacity, staffing decisions, and resource plans with operational priorities and utilization goals.
• Experience analyzing workforce trends and developing forecasts, dashboards, reports, and presentations for leadership audiences.
• Advanced Excel skills and experience with reporting, visualization, or business-intelligence tools preferred.
• High degree of professionalism, integrity, discretion, and accountability.

Nice To Haves

• Knowledge of professional-services metrics, including utilization, productivity, realization, leverage, and capacity, preferred.
• Proficiency in ProStaff or similar resource-planning systems and advanced Microsoft Excel skills; experience with data-visualization tools preferred.
• Experience with workforce scheduling, resource-planning, or professional-services automation tools, such as ProStaff, preferred.
• Experience supporting process improvement, operational transformation, change management, or workforce-tool implementation preferred.
• Relevant certifications in workforce planning, project management, analytics, human resources, or operations preferred but not required.

Responsibilities

• Aligning talent deployment, capacity, scheduling, and workforce analytics with client-service needs, utilization goals, team member development, and long-term workforce planning.
• Translating service-line strategy, pipeline, and utilization objectives into actionable staffing recommendations.
• Proactively addressing capacity risks and scheduling challenges.
• Improving resource-management processes, tools, data, and reporting.
• Leading continuous improvement and change-management initiatives that strengthen resource strategy, processes, reporting, data quality, and technology adoption.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior