Resource Management Center Manager, Full-time
About The Position
The Resource Management Center (RMC) Manager is responsible for overseeing scheduling policies and practices across the health system. This role leads the development and execution of staffing workflows and processes to ensure optimal staff placement—getting the right staff to the right location at the right time. The RMC Manager supervises and supports frontline staff, monitors productivity, quality, and customer service, and ensures alignment with departmental and organizational standards. This includes conducting employee evaluations, managing performance improvement plans, and leading hiring efforts to ensure the team is staffed with skilled and mission-aligned professionals. In addition to operational oversight, the RMC Manager: Manages and develops Resource Analyst, including coaching, mentoring, and performance evaluations. Conducts staffing analysis to identify trends, gaps, and opportunities for improvement for all locations. Leads recruitment and hiring processes for Resource Analyst positions. Develops and delivers Smart Square education programs to ensure staff proficiency and system optimization. Collaborates with leaders across the health system to present key staffing insights and predictive modeling to support strategic decision-making. Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.
Requirements
- High School Graduate or GED
- Bachelors Degree in related field OR 4 or more years of experience working with Smart Square OR 1 or more years of management experience
- Proficiency in Microsoft Office Suite
- Strong analytical and computer skills
Nice To Haves
- 3 or more years of experience in a staffing or scheduling department
Responsibilities
- Overseeing scheduling policies and practices across the health system.
- Leading the development and execution of staffing workflows and processes to ensure optimal staff placement.
- Supervising and supporting frontline staff.
- Monitoring productivity, quality, and customer service.
- Ensuring alignment with departmental and organizational standards.
- Conducting employee evaluations.
- Managing performance improvement plans.
- Leading hiring efforts to ensure the team is staffed with skilled and mission-aligned professionals.
- Managing and developing Resource Analyst, including coaching, mentoring, and performance evaluations.
- Conducting staffing analysis to identify trends, gaps, and opportunities for improvement for all locations.
- Leading recruitment and hiring processes for Resource Analyst positions.
- Developing and delivering Smart Square education programs to ensure staff proficiency and system optimization.
- Collaborating with leaders across the health system to present key staffing insights and predictive modeling to support strategic decision-making.
- Performing the professional, clinical and or technical competencies of the assigned unit or department.
Benefits
- The health system provides reasonable accommodations to qualified individuals with disabilities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1,001-5,000 employees
