TEMPORARY Resource Coordinator

Greater Pittsburgh Community Food Bank•Duquesne, PA

12d•Remote

About The Position

The Community Connections Resource Coordinator provides front-line support to individuals seeking assistance from the Food Bank. With compassion, empathy, and active listening, the Resource Coordinator connects those in need with food, benefit assistance, and additional resources remotely.

Requirements

Have a minimum of two years of direct service experience in social or human service organizations.
Remain patient and composed when handling difficult or emotional callers, maintaining a calm and professional demeanor.
Respond to crises calmly, solve problems effectively, and ensure attention to detail and accuracy in all tasks.
Communicate information clearly and appropriately to diverse audiences.
Work collaboratively in a team setting and engage effectively with individuals from various backgrounds, experiences, and personalities.
Demonstrate the ability to work independently with minimal supervision, showing initiative when needed.
Able to work effectively in a fast-paced environment while processing large amounts of information quickly.
Listen with empathy to neighbors facing challenging circumstances, offering the best support possible with compassion and understanding.
Be available to work evenings and weekends as needed.
Be proficient with technology (Microsoft Office and Salesforce).
Possess strong interpersonal, time management, and organizational skills.
Exhibit excellent verbal and written communication skills.
Must be able to pass FBI, Act 33 and Act 34 clearances.

Nice To Haves

Bachelor’s degree preferred but not required.
Bilingual in Spanish and English preferred but not required

Responsibilities

Provide incoming callers with the most current and accurate information for food assistance programs and other community resources
Refer clients to available resources by following specified written telephonic protocols
Listen, assess, and troubleshoot issues accessing food assistance programs as needed
Conduct over the phone screenings for various programs and submit applications when applicable
Highlight any resources beyond food to callers as required
Complete data collection procedures to maintain accurate neighbor records and ensure all information is up to date.
Adhere to all outlined protocols regarding security and confidentiality to protect personal client information
Provide excellent customer service on all phone calls
Communicate clearly and listen effectively to determine what programs and resources best meet the caller’s needs
Support all Food Bank team members to guarantee success
Complete filing, mailing and clerical tasks as needed
Attend staff meetings and other meetings as required
Become knowledgeable about all programs at the Food Bank to provide accurate information to community members
Other duties as assigned