Resort Services Supervisor

Westgate Resorts•Orlando, FL

2d•Onsite

About The Position

The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Requirements

1 year previous supervisory experience in call-center environment required.
Must be able to work second shift, weekends and holidays.
Must be at least 18 years of age and have a valid FL State Driver’s License to drive company golf carts.
Excellent customer service skills to ensure every guest is welcomed and assisted.
Strong communications skills with the ability to interact with all levels of team members and guests in an attentive, courteous, and service-oriented manner.
Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
Required to pass a background check, drug test, and prove eligibility to work in the United States.

Nice To Haves

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Responsibilities

Notify telephone company of switchboard operational difficulties reported by operators.
Maintain record of incoming and outgoing long distance and tie line calls, noting duration and time of calls.
Compile a phone directory, arrange for distribution to designated personnel and keep record of directories distributed.
Assign switchboard positions.
Determine work procedures, prepare work schedules, and expedite workflow.
Issue written and oral instructions.
Assign duties and examine work for exactness, neatness, and compliance to policies and procedures.
Study and standardize procedures to improve efficiency of subordinates.
Maintain harmony among workers and resolves grievances.
Prepare composite reports from individual reports of subordinates.
Adjust errors and manage complaints.
Train new team members and keep attendance records.
Ensure faxes and mail is distributed and handled correctly.
Conduct a daily audit and trace any questionable phone problems.

Benefits

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact