Resort Experience Supervisor

Westgate Resorts•River Ranch, FL

3d•Onsite

About The Position

As a Resort Experience Supervisor, you will be responsible for communicating and working with Westgate vendors such as Resort Recreation and Tourism Management (RR & TM), Excursions, Scuba, Tennis, Caricature Artists, etc. In order to facilitate products and services for the Activities department. As a Resort Experience Supervisor, you will: Coordinate activity and special event programs using themed concepts Assist in set-up and breakdown for special events Manages subordinate team members in the Activities/Kids Club department Assist with training Responsibilities include interviewing, hiring, and training team members; planning, assigning and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems Organize and update department files Plan parties for owners, guests, and team members Formulate an environment, which will increase team members’ morale and motivation, and promote team spirit Take charge of the department in absence of the manager Order, inventory, and distribute logo merchandise and sports equipment Prepare daily and monthly records and procedures for logo merchandise, marketing materials and other purchases in accordance with CFI and Westgate Resorts accounting Collect daily written reports about the Fitness Center and Game Room Organize vendor reports and collect monthly payments Write up subordinate team member performance evaluations; ability to enforce disciplinary procedures Attend manager meetings and participate in team member orientation tours Power and responsibility to cancel various activities when weather or other conditions pose a safety hazard to participants Cooperate with recreation and non-recreation personnel Act as team leader for Resort Experience Department regarding resort service standards Contact person for entertainment regarding special events Stock special event supplies on a weekly basis Performs weekly inspections of recreational sites Replacement of nets, repairing and repainting equipment as needed Contact person for contractors regarding repairs and replacement of recreational courts, playground, dock, fitness center, etc Ability to design, create and upkeep decorations To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Requirements

1-2 years of experience in activity planning for adults and children
Must be able to lift 50lbs
Must be able to work in outdoor weather conditions
Must be able to work weekends and holidays as needed
Must be at least 18 years old
Must have a valid driver’s license to drive company golf carts
Required to pass a background check
Required to pass a drug test
Required to prove eligibility to work in the United States
Embody core values of integrity, passion, and a strong work ethic

Responsibilities

Communicate and work with Westgate vendors
Facilitate products and services for the Activities department
Coordinate activity and special event programs using themed concepts
Assist in set-up and breakdown for special events
Manage subordinate team members in the Activities/Kids Club department
Assist with training, including interviewing, hiring, and training team members
Plan, assign, and direct work; appraise performance; reward and discipline team members; address complaints and resolve problems
Organize and update department files
Plan parties for owners, guests, and team members
Formulate an environment that increases team members’ morale and motivation, and promotes team spirit
Take charge of the department in the absence of the manager
Order, inventory, and distribute logo merchandise and sports equipment
Prepare daily and monthly records and procedures for logo merchandise, marketing materials, and other purchases
Collect daily written reports about the Fitness Center and Game Room
Organize vendor reports and collect monthly payments
Write subordinate team member performance evaluations
Enforce disciplinary procedures
Attend manager meetings and participate in team member orientation tours
Cancel various activities when weather or other conditions pose a safety hazard to participants
Cooperate with recreation and non-recreation personnel
Act as team leader for Resort Experience Department regarding resort service standards
Serve as contact person for entertainment regarding special events
Stock special event supplies on a weekly basis
Perform weekly inspections of recreational sites
Replace nets, repair and repaint equipment as needed
Serve as contact person for contractors regarding repairs and replacement of recreational courts, playground, dock, fitness center, etc.
Design, create, and upkeep decorations

Benefits

Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time
Paid Holidays
401(k) with Generous Company Match
Daily Pay – Access Your Earnings When You Need Them
Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs
Flexible Spending Accounts (FSA)
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement