Resort Services Shift Manager

Choctaw Nation of Oklahoma • Durant, OK

1d • Onsite

About The Position

The Resort Services Shift Manager has responsibility for all department operations during their shift, as specified by management. This role involves ensuring compliance with all records, customer satisfaction, and policies and procedures, and ensuring that associates follow and comply with company standards. The Shift Manager will report to the Resort Services Operations Manager/Director of Revenue & Contact Center Operations.

Requirements

• Excellent oral or written (legible) communication techniques
• Reliable ownership skills
• Ability to interpret call center statistics
• Ability to provide a luxury experience engaging in every conversation with Associates and guests
• Experience working in one-on-one, small group, and large group situations
• Two (2) years related training, or an equivalent combination of education and experience

Nice To Haves

• Two (2) years’ experience at a supervisory capacity in a high-volume luxury environment

Responsibilities

• Assist Operations Manager in preparing budgets and organizational development.
• Manage staffing, training, discipline, scheduling, and visually monitor performance to ensure adherence to all service and productivity standards to provide guest satisfaction and profit.
• Ensure that guest problems are resolved quickly.
• Provide input concerning operational deficiencies and areas in need of attention.
• Implement operating standards, customer service, and productivity.
• Ensure that the highest possible standards of guest services and employee relations are maintained and carried out in a fair manner.
• Assure compliance with established hotel procedures.
• Perform other duties as may be assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed