Resort Services Operator

Westgate Resorts•Gatlinburg, TN

6d•Onsite

About The Position

Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. Are you a smooth operator? Are you ready to let the world hear you smile? You know what it takes to answer and solve guests’ calls. Whether it’s confirming the reservation, sending for towels, or assisting a guest. With us, being on the phone can be fun! Apply today and let Westgate Resorts connect you with your next opportunity!

Requirements

Must be able to lift up to 15lbs
Must have excellent communication skills and be able to read, write and speak English fluently
Must be able to work weekends and holidays
Required to pass a background check, drug test, and prove eligibility to work in the United States

Nice To Haves

embody our core values of integrity, passion, and a strong work ethic.

Responsibilities

Answers, screens, and routes call volume including inbound and internal calls.
Uses private branch exchange (PBX) switchboard to connect inbound and internal calls.
Consistently meet all departmental standards including quality assurance monitoring percentages provided by management, the use of standardized greetings, and call handling protocols.
Complete daily reports and records as required
Supply information to callers and record messages as needed.
Placement of wake-up calls.
Make nightly courtesy calls as directed.
Maintains and shares information on business changes with co-workers.
Utilizes desktop software applications to provide service support for call volume

Benefits

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact